Assistant General Manager

Job description

AGM - Quality (Haridwar) Objective To drive excellence in quality management across manufacturing operations through robust quality systems, customer satisfaction initiatives, process improvement, digitalization, compliance management, and continuous improvement practices while ensuring built-in quality and defect prevention. Key Responsibility Areas 1. Quality Performance Monitoring & Governance Review quality performance through Daily Dashboard Meetings. Monitor and review KPIs through Weekly Reviews. Conduct Monthly KPI Reviews and drive corrective action plans. Review EOL (End of Line) quality data and initiate countermeasures. Monitor Cost of Quality and drive scrap reduction initiatives. Ensure adherence to Control Plans and quality standards. Key Deliverables Achievement of Quality KPIs. Reduction in quality defects and customer complaints. Improved Cost of Quality metrics. 2. Customer Quality & Satisfaction Monitor and review customer satisfaction improvement projects. Build and maintain strong relationships with customers at all levels. Mentor teams in handling customer complaints effectively. Ensure timely submission of customer countermeasures. Verify effectiveness of implemented corrective actions. Analyze market warranty claims and recurring quality concerns. Key Deliverables Reduced customer complaints. Improved customer satisfaction ratings. Closure of customer concerns within target timelines. 3. Process Quality Improvement Establish Poka-Yoke mechanisms to ensure Built-in Quality. Establish non-defective manufacturing conditions. Review Poka-Yoke functional matrix and effectiveness. Drive PFMEA reviews and risk mitigation. Review SPC for special characteristics. Implement machine interlocks and vision systems based on customer feedback. Ensure effectiveness of process and product audits. Key Deliverables Prevention of repetitive defects. Improved process capability. Enhanced process stability and reliability. 4. Continuous Improvement & Problem Solving Drive Quality Circles and Kaizen initiatives. Lead problem-solving activities using: 8D A3 DMAIC Standardize successful improvements across plants. Drive horizontal deployment of best practices. Analyze internal quality concerns using the Quality Circle approach. Key Deliverables Number of improvement projects completed. Cost savings through Kaizen initiatives. Reduction in recurring quality issues. 5. Audit & Compliance Management Review AQI/FQI audit results and drive countermeasures. Ensure adherence to Dock Audits. Review Process Audits and Product Audits. Ensure effective NC (Non-Conformance) closure. Conduct Internal Quality Audits (IQA). Conduct Management Review Meetings (MRM). Drive compliance with: ISO 9001:2015 ISO 14001 ISO 45001 Coordinate certification audits with external certification bodies. Key Deliverables Successful audit outcomes. Timely closure of NCs. Sustained certification compliance. 6. Digitalization & Automation Monitor and review digitalization initiatives. Drive automation projects to improve quality performance. Promote implementation of data-driven quality systems. Support smart manufacturing and quality analytics initiatives. Key Deliverables Number of digitalization projects implemented. Automation-driven quality improvements. Increased operational efficiency. 7. Standardization & Knowledge Deployment Standardize quality documents across all plants. Drive horizontal deployment of corrective actions. Share machine and process improvement best practices across locations. Ensure standard implementation of quality systems throughout the organization. Key Deliverables Uniform quality standards across plants. Faster deployment of best practices. Improved system consistency. 8. Change Management & Engineering Quality Drive quality requirements for 4M Changes and ECNs. Review and approve quality aspects of process changes. Ensure risk mitigation for all process and product modifications. Key Deliverables Effective change management. Zero quality spillover due to engineering changes. 9. Team Development & Leadership Mentor leaders in resolving: PDI concerns Internal quality defects Customer quality concerns Develop team capability in quality tools and methodologies. Build a culture of continuous improvement and accountability. Key Deliverables Improved team competency. Enhanced problem-solving capability. Strong quality culture. 10. Schneider Performance System (SPS) Drive Schneider Performance System requirements. Integrate SPS principles into quality improvement initiatives. Ensure continual improvement through SPS deployment. Key Deliverables SPS compliance and maturity improvement. Sustainable operational excellence.