We’re looking for an Assistant General Manager to join us at High Rollers! Happy Hour half price bowling is available from 3 to 5pm on weekdays and all day Wednesday. Guests come for the bowling and stay for the food, featuring a value-priced menu served up in a big ol’ beer hall. With six ten-pin lanes, three pool tables, big-screen TVs, and 48+ craft beers on tap, there is always something happening. High Rollers is where guests bring the family or round up the crew. You’ll help us pull off incredible celebrations and party packages, perfect for large groups and events. And if you’re working late night, you’ll be at the heart of one of Banff’s best parties featuring live local DJs. Help us let the good times roll. Want to know more? Check us out here: https://www.highrollersbanff.com/. Assistant General ManagerThe Assistant General Manager contributes to the success of Banff Hospitality Collective by participating in the management of the daily operations of the restaurant, including management of all employees in conjunction with the General Manager. In addition, they assist with inventory and ordering of liquor and supplies, optimize profits and ensure that guests have had an experience which lives up to the company values. They work closely with the culinary team and participate in decisions with the BHC executive team.We Love Perks! This Position Includes:Great salaries, achievable bonus programs + tips50% off food, bottles of wine & sake for yourself + a guest at all BHC venuesLearning & Development allowanceCell phone allowanceExtended health benefits with premiums completely paid for by BHC after 3 monthsRRSP matching program after 3 monthsShort Term & Long Term Disability coverage after 3 months3 weeks paid vacation + statutory holidaysPaid community volunteer timeSubsidized manager housing may be availableWhat You’ll Do:Oversee and manage all areas of the venue and use your discretion to make decisions quicklyAdhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costsResponsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and proceduresEnforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areasEnsure compliance with operational standards, company policies, federal/provincial /local laws, and ordinancesMaintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standardsDeeply understand, and have a strong commitment to, venue brand, constantly delivering and getting others to deliver the brand promiseWhile you’re very focused on ensuring outstanding guest service, responding to complaints, taking appropriate action, and generating return guests – you also recognize the importance of employee experience and building a strong team cultureYou’ll lead by example, having a floor presence for the duration of your shiftPrepare for and attend weekly, monthly, quarterly, and six month planning meetingsWhat You Have:You don't shy away from working with various types of technology and systems, including the ability to troubleshoot, update, and train others on the use ofYou need to not only be an amazing team player but also have a knack for bringing others together to work towards a common goalConnecting with people and building trusting relationships comes easy to youUnderstanding of the importance of communication and workplace cultureCollaborative working style and team focusExcellent communication skillsWilling to take a step back to look at things from other perspectives and be open to a different wayAbility to work with people sensitively, tactfully, diplomatically, and professionally at all timesFlexible schedule requiredProServe certification required2 years of experience in the food and beverage industry is an assetBanff Hospitality Collective is: https://www.banffcollective.com/banff-restaurants BHC is an equal opportunity employer. We are committed to employing a diverse workforce and value applicants with a diverse range of skills, experiences and competencies, and encourage all qualified individuals to apply. If you are invited to participate in the hiring process and require an accommodation request, please let us know in advance by responding to the invite email.Applicants must be legally eligible to work in Canada.
We’re looking for an Assistant General Manager to join us at High Rollers! Happy Hour half price bowling is available from 3 to 5pm on weekdays and all day Wednesday. Guests come for the bowling and stay for the food, featuring a value-priced menu served up in a big ol’ beer hall. With six ten-pin lanes, three pool tables, big-screen TVs, and 48+ craft beers on tap, there is always something happening.
High Rollers is where guests bring the family or round up the crew. You’ll help us pull off incredible celebrations and party packages, perfect for large groups and events. And if you’re working late night, you’ll be at the heart of one of Banff’s best parties featuring live local DJs. Help us let the good times roll. Want to know more? Check us out here: https://www.highrollersbanff.com/.
Assistant General Manager
The Assistant General Manager contributes to the success of Banff Hospitality Collective by participating in the management of the daily operations of the restaurant, including management of all employees in conjunction with the General Manager. In addition, they assist with inventory and ordering of liquor and supplies, optimize profits and ensure that guests have had an experience which lives up to the company values. They work closely with the culinary team and participate in decisions with the BHC executive team.
We Love Perks! This Position Includes:
- Great salaries, achievable bonus programs + tips
- 50% off food, bottles of wine & sake for yourself + a guest at all BHC venues
- Learning & Development allowance
- Cell phone allowance
- Extended health benefits with premiums completely paid for by BHC after 3 months
- RRSP matching program after 3 months
- Short Term & Long Term Disability coverage after 3 months
- 3 weeks paid vacation + statutory holidays
- Paid community volunteer time
- Subsidized manager housing may be available
What You’ll Do:
- Oversee and manage all areas of the venue and use your discretion to make decisions quickly
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
- Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
- Ensure compliance with operational standards, company policies, federal/provincial /local laws, and ordinances
- Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
- Deeply understand, and have a strong commitment to, venue brand, constantly delivering and getting others to deliver the brand promise
- While you’re very focused on ensuring outstanding guest service, responding to complaints, taking appropriate action, and generating return guests – you also recognize the importance of employee experience and building a strong team culture
- You’ll lead by example, having a floor presence for the duration of your shift
- Prepare for and attend weekly, monthly, quarterly, and six month planning meetings
What You Have:
- You don't shy away from working with various types of technology and systems, including the ability to troubleshoot, update, and train others on the use of
- You need to not only be an amazing team player but also have a knack for bringing others together to work towards a common goal
- Connecting with people and building trusting relationships comes easy to you
- Understanding of the importance of communication and workplace culture
- Collaborative working style and team focus
- Excellent communication skills
- Willing to take a step back to look at things from other perspectives and be open to a different way
- Ability to work with people sensitively, tactfully, diplomatically, and professionally at all times
- Flexible schedule required
- ProServe certification required
- 2 years of experience in the food and beverage industry is an asset
Banff Hospitality Collective is: https://www.banffcollective.com/banff-restaurants
BHC is an equal opportunity employer. We are committed to employing a diverse workforce and value applicants with a diverse range of skills, experiences and competencies, and encourage all qualified individuals to apply. If you are invited to participate in the hiring process and require an accommodation request, please let us know in advance by responding to the invite email.
Applicants must be legally eligible to work in Canada.
At Banff Hospitality Collective (BHC), we’re more than a group of restaurants — we’re a collective of passionate people who create unforgettable experiences in the heart of the Rockies. With 16+ unique venues ranging from brewery and distillery to premium dining and casual bites, we pride ourselves on being a homegrown brand with bold ideas and a down-to-earth culture.
At Banff Hospitality Collective (BHC), we’re more than a group of restaurants — we’re a collective of passionate people who create unforgettable experiences in the heart of the Rockies. With 16+ unique venues ranging from brewery and distillery to premium dining and casual bites, we pride ourselves on being a homegrown brand with bold ideas and a down-to-earth culture.
