Assistant Head Housekeeper - Soho House Istanbul

Job description

We are looking for an "**Assistant Head Housekeeper"** to join our team. **Responsibilities;** - Assist the Head Housekeeper in managing the daily operations of the Housekeeping department. - Supervise and support the Housekeeping team to ensure high standards of cleanliness, presentation and guest satisfaction. - Coordinate daily room assignments, cleaning schedules and operational priorities. - Conduct regular inspections of guest rooms, public areas and back-of-house areas to ensure company standards are maintained. - Ensure room status information is communicated accurately and efficiently to the Front Office team. - Monitor housekeeping supplies, guest amenities, cleaning materials and uniforms, and support stock control and ordering processes. - Coordinate with the Engineering team regarding maintenance issues and follow up on required repairs. - Support the preparation of staff schedules and ensure appropriate staffing levels according to operational needs. - Ensure compliance with Housekeeping policies, Standard Operating Procedures (SOPs), hygiene and health and safety standards. - Assist with the training, development and performance follow-up of Housekeeping team members. - Handle guest requests and feedback professionally and support the resolution of Housekeeping-related issues. - Support the Head Housekeeper in controlling departmental expenses and maintaining efficient use of resources. - Take responsibility for Housekeeping operations in the absence of the Head Housekeeper when required. #### Qualifications; - Minimum 2 years of experience in the same or a similar Assistant Head Housekeeper position is required. - Good command of written and spoken English is required. - Strong leadership and team coordination skills. - Excellent organisational and time-management skills. - Strong attention to detail and commitment to high cleanliness and service standards. - Good communication and interpersonal skills. - Ability to prioritise tasks and work effectively in a fast-paced hospitality environment. - Knowledge of housekeeping operations, cleaning standards and inventory control. - Guest-oriented, proactive and solution-focused. - Ability to work collaboratively with other departments. - Good knowledge of MS Office applications.