Assistant Housekeeping Manager - Training

Job description

Company Description Raffles Hotels & Resorts The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. About Raffles & Fairmont Doha Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together. Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection. Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler. Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day. About the Application Process At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. Job Description We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Housekeeping Training Assistant Manager. As a Housekeeping Training Assistant Manager at Raffles Doha and Fairmont Doha, you will play a key role in upholding the exceptional standards of luxury, service excellence, and attention to detail that define both brands. You will be responsible for supporting the development, coordination, and delivery of housekeeping training programs, ensuring colleagues are equipped with the knowledge, skills, and confidence to create memorable guest experiences. Serving as a champion of operational excellence and colleague development, you will work closely with the Housekeeping leadership team to foster a culture of continuous learning, professionalism, and engagement. Through effective coaching, training coordination, and quality assurance, you will contribute to maintaining the impeccable presentation, comfort, and personalized service that guests expect from Raffles and Fairmont. Key Responsibilities: Support the planning, coordination, and delivery of housekeeping training programs in line with the luxury service standards of Raffles Doha and Fairmont Doha. Assist in onboarding and training housekeeping colleagues, ensuring a strong understanding of brand standards, operational procedures, and guest service excellence. Conduct on-the-job training, coaching sessions, and performance follow-ups to support continuous colleague development and operational consistency. Monitor housekeeping operations to ensure cleanliness, presentation, and service quality consistently meet the expectations of both brands. Collaborate closely with Housekeeping leadership to identify training needs and implement development initiatives that enhance team performance and engagement. Ensure all housekeeping colleagues maintain proper knowledge of guest room standards, public areas, health & safety procedures, and luxury service protocols. Support quality assurance initiatives through regular inspections, audits, and feedback sessions to maintain exceptional operational standards. Coordinate with Front Office, Engineering, Laundry, and other departments to ensure seamless communication and efficient service delivery. Promote a culture of professionalism, teamwork, and continuous improvement across the Housekeeping department. Assist in maintaining accurate training records, attendance documentation, and departmental reports in line with company policies and procedures. Handle colleague inquiries and operational concerns with professionalism, discretion, and a solution-oriented approach. Ensure compliance with all hotel policies, brand standards, hygiene regulations, and health & safety requirements. Contribute to creating a positive and engaging work environment while upholding the elegance, warmth, and service excellence synonymous with Raffles & Fairmont Doha. Qualifications What will you bring to this role? Previous experience in Housekeeping operations, training, or supervisory roles within a luxury hotel environment preferred. Strong knowledge of housekeeping procedures, luxury service standards, cleaning practices, and quality assurance processes. Excellent verbal and written communication skills in English; additional languages are considered an advantage. Strong interpersonal, coaching, and mentoring skills with a passion for colleague development and service excellence. Ability to deliver training sessions confidently while fostering a positive and engaging learning environment. Professional, detail-oriented, and highly organized with the ability to manage multiple priorities in a fast-paced environment. Proficiency in hotel systems and Microsoft Office applications preferred. Strong problem-solving abilities and the ability to maintain operational consistency and attention to detail. Ability to work collaboratively within a diverse team environment and build effective working relationships across departments. Knowledge of health & safety, hygiene, and brand compliance standards within Housekeeping operations. Flexibility to work rotating shifts, weekends, and public holidays as required by operational needs. Passion for luxury hospitality and commitment to upholding the exceptional standards of Raffles Doha and Fairmont Doha. Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected Create an environment where colleagues are empowered, supported and recognized Additional Information Employee Benefits Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties , special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​ Belonging: We celebrate our differences. We support each other and we always stand together.​ Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​ Integrity: We build trust through mutual respect and being authentic.​ Diversity & Inclusion We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.