Assistant Human Resources Manager - New England District

Job Description Aramark Sports & Entertainment is seeking an Assistant Human Resources Manager for our New England District which includes Fenway Park, House of Blues, MGM Music Hall and Jet Blue Park. This position is onsite and will be based out of Fenway Park in Boston, MA. The Assistant Human Resource Manager is responsible for providing support to managers and employees regarding HR policies and practices, researching and/or investigating concerns, and making recommendations that promote positive employee relations. The main area of responsibility is to serve as a resource to management and employees in solving day-to-day workplace matters. Schedule: This position requires flexible, full-time availability, including nights, weekends, holidays, and 25% travel to Jet Blue Park, Fort Myers, FL. Compensation Data COMPENSATION: The Salaried rate for this position is $65,000.00 to $75,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance. Job Responsibilities • Resolve general employee relations issues; provide direction and recommendations to all levels of leadership, ensure fairness and consistency of policy and practice. • Provide consultation to managers on policies and compliance regarding employment-related matters. • Investigate and resolve employee complaints, issues, and concerns regarding employment practices originating from the employee hotline and other sources. • Conduct interviews and prepare relevant documentation using investigation guidelines. • Recommend appropriate resolution of complaints, develop action plans, and follow up to ensure completion. • Interact with internal (COs, Field HR) and external resources (vendors) to acquire needed information to lead work to completion. • Coordinate all leave of absence cases to include general administration, comprehensive case management, and compliance with all related policies and employment laws. • Review dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs). • Responsible for participating in regional job fairs for hourly vacancies; engage in-person and online with prospective candidates. This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Qualifications • 2 + years of experience in employee relations or related experience • Bachelor’s degree in HR or a equivalent experience required • Strong written and verbal communication skills; able to communicate with tact and diplomacy • Ability to influence others on policies, practices, and procedure • Effective at capturing and synthesizing information from multiple parties • Solid understanding of employment laws • Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner • Proficient in Microsoft Office and experience with case management technology preferred Experience working in a union environment is preferred About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. 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