Assistant In-Room Dining Manager

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site. About the Role At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels ), we are committed to delivering exceptional dining experiences through outstanding service, innovation, and operational excellence. We are currently seeking an experienced and passionate Assistant In-Room Dining Manager to support the leadership of our In-Room Dining operation and contribute to the continued success of our Food & Beverage Division. This role offers a unique opportunity to oversee and enhance our In-Room Dining experience, ensuring seamless, personalized, and discreet service for our guests while maintaining the exceptional standards of Four Seasons. Working closely with the In-Room Dining Manager and the Food & Beverage leadership team, you will help drive operational excellence, team engagement, service consistency, and memorable guest experiences. We are looking for a hospitality professional with a strong leadership presence, a hands-on approach, and a genuine passion for developing people and elevating service standards. Through your contribution, you will play an important role in shaping the guest experience while upholding the exceptional standards of Four Seasons. What You Will Do Select, train, evaluate, lead, motivate, coach, and discipline employees within the In-Room Dining operation to ensure Four Seasons cultural and service standards are consistently met. Supervise the daily operation of In-Room Dining , including Mini Bar operations and the coordination of special guest requests. Control labour and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory control while maximizing operational efficiency. Ensure exceptional service standards by maintaining quality, accuracy, presentation, and timely delivery of all In-Room Dining orders. Communicate effectively with employees and managers to ensure operational needs are met and attend regular operational meetings. Plan schedules and monitor employee performance while fostering a positive and collaborative team environment. Lead and motivate the team by promoting the Four Seasons Golden Rule . Build and maintain strong guest relationships by anticipating needs and creating memorable in-room dining experiences. What You Bring Previous leadership experience within a luxury hospitality or high-end Food & Beverage environment. Strong operational knowledge of Food & Beverage service, preferably within In-Room Dining . Demonstrated ability to lead, motivate, and develop high-performing teams. Excellent communication, organizational, and interpersonal skills. Strong attention to detail and a passion for delivering exceptional guest experiences. Ability to thrive in a dynamic environment while balancing operational priorities and business objectives. Excellent command of the English language. What We Offer Competitive Salary and comprehensive Benefits Package. Complimentary Employee Meals, Bus Transportation, and Laundry Services. Ticket Restaurant monthly allowance. Complimentary Nights at Four Seasons Hotels & Resorts worldwide. Employee Recognition Program. Opportunities for Global Travel through Task Forces and Transfers. Access to Four Seasons global Training & Development programs. Schedule & Hours Full-time, permanent position. Schedule and working hours are based on operational needs and department requirements. Join Four Seasons Astir Palace Hotel Athens and become part of a passionate team dedicated to delivering world-class hospitality. If you are ready to contribute to the continued success of our In-Room Dining operation while growing your career with one of the world's leading luxury hospitality brands, we would love to hear from you.