Assistant Laundry Manager

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine. About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world class employee experience and company culture. About the location: Nile side Egyptian glamour; a sleek setting, our Hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning r hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 unit, a heated swimming pool, Spa and Fitness Center, and 11 food and beverage venues. Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine. [ Assistant Laundry Manager ] Four Seasons Hotel Cairo at The First Residence Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced [Assistant Laundry Manager] who shares our passion for excellence and is enthusiastic about creating the ultimate experience. About the role: [ Assistant Laundry Manager ]who shares our passion for excellence and is enthusiastic about creating the ultimate experience. What You Will Do Job Description 1. Manage Laundry Operations Manage the day-to-day operation of the hotel's 24-hour Laundry and Linen operation, ensuring the efficient coordination of outsourced hotel bed & bath linen and F&B linen services, while overseeing the in-house processing of guest laundry and staff uniforms. Ensure all linen and uniforms are available in accordance with operational requirements and hotel standards. 2. Leadership & Team Development Lead, coach and develop the Laundry Team Leader and Laundry Attendants to achieve operational excellence. Conduct daily briefings, provide regular coaching, identify training needs, and promote a positive working environment that encourages teamwork and accountability. 3. Quality Assurance Ensure all outsourced hotel linen, guest laundry, staff uniforms and F&B linen meet the hotel's quality standards before being issued for use. Conduct regular quality inspections, investigate linen damage and discrepancies, monitor linen lifespan, and work closely with external laundry providers to drive continuous quality improvements. 4. Guest Laundry Management Ensure guest laundry is processed accurately and returned within the promised turnaround time. Handle guest enquiries and complaints professionally, taking prompt corrective action to ensure guest satisfaction. 5. Uniform Room Management Oversee the operation of the Uniform Room, ensuring uniforms are properly cleaned, repaired, pressed, issued and maintained. Monitor uniform inventory and ensure adequate stock is available for all departments. 6. Linen Control Manage the hotel's linen inventory, including bed linen, bath linen, F&B linen and staff uniforms. Monitor stock levels, linen movement, losses, damage, and replacement requirements. Ensure accurate inventory records are maintained and adequate par stock is available to support hotel operations. 7. Vendor & Outsourced Laundry Management Manage the relationship with external laundry service providers to ensure timely collection and delivery of hotel bed & bath linen and F&B linen. Monitor vendor performance against agreed service levels, conduct regular quality inspections, investigate linen damage and shortages, review production reports, and work collaboratively with vendors to drive continuous improvement and cost efficiency. 8. Financial & Cost Control Assist in preparing and managing the departmental budget by monitoring outsourced laundry expenses, linen replacement costs, and chemical consumption for in-house laundry operations, labor productivity, and other operational expenditures. Analyses departmental costs, identify opportunities to improve efficiency, reduce waste, and optimize resource utilization while maintaining service quality and operational standards. Ensure proper inventory control of linen, uniforms, chemicals and consumable supplies, and implement cost-saving initiatives without compromising guest satisfaction or IHG Brand Standards . 9. Manpower Planning Plan daily manpower deployment, work schedules, annual leave and shift arrangements to ensure adequate staffing levels for continuous 24-hour operations while maintaining productivity targets. 10. Equipment & Preventive Maintenance Ensure all laundry equipment supporting guest laundry, uniform processing and linen room operations is maintained in good working condition. Coordinate preventive maintenance with Engineering and minimise operational downtime. 11. Health, Safety & Compliance Ensure full compliance with hotel policies, IHG Brand Standards, occupational health and safety regulations, chemical handling procedures, fire and life safety requirements, and environmental sustainability initiatives. 12. Inventory & Chemical Control Maintain appropriate stock levels of laundry chemicals, consumables and operating supplies. Monitor chemical usage to ensure proper dosage, minimize wastage and maintain wash quality. 13. Administration & Reporting Prepare daily, weekly and monthly operational reports, including productivity, linen inventory, laundry costs, guest laundry revenue, equipment downtime, and manpower reports. Maintain accurate departmental records and documentation. 14. Performance Management Conduct performance evaluations, monitor attendance, manage disciplinary matters where appropriate, recognise good performance, and develop succession plans for the laundry team. 15. Continuous Improvement Identify opportunities to improve operational efficiency, workflow, quality standards and cost effectiveness. Lead improvement initiatives and implement best practices to enhance overall laundry performance. 16. Cross-Department Collaboration Work closely with Housekeeping, Front Office, Food & Beverage, Engineering, Finance and Human Resources to ensure effective communication, operational efficiency and timely resolution of laundry-related issues. 17. Perform Other Duties Carry out any additional duties assigned by the Executive Housekeeper or Hotel Management in support of the department and hotel operations. What You Bring Requires a working knowledge of division operations. Working knowledge is generally learned on-the-job. Requires ability to operate computer equipment and other [Laundry] systems. Requires reading, writing and oral proficiency in the English language. More than 1 year experience. Native Arabic Speaker Have authorization of citizenship What We Offer: Competitive salary, wages, and a comprehensive benefits package Excellent training and development opportunities Complimentary dry cleaning for employee uniforms/ business attire. Complimentary employee meals Complimentary stays at Four Seasons properties (based on availability), with discounted meals. Dental and medical/disability/life insurance Retirement pension plan Employee service awards Annual employee party/social and sports events Schedule & Hours Full–time job with 5 working days a week.