Assistant Maintenance Manager - Technician

Job description

Tricon is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. Job Description The Assistant Maintenance Manager - Technician is responsible for assisting in the managerial oversight of the Maintenance team for all occupied homes within designated portfolio. In addition to managing Maintenance Technicians in our Nashville market, this position will be required to occasionally travel to some of our other markets including Indianapolis, St. Louis, Philadelphia, Baltimore, and Washington DC. Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel. Communicate clearly, compassionately, and with empathy when speaking with internal team members and residents Provide exceptional customer service when interacting with residents Act as a training and quality control resource, ensuring proper workflow for all maintenance resources Set the bar for acting with integrity and demonstrating support for Tricon's core values Manage day-to-day activity of Maintenance Technicians to include, but not limited to: Attendance (including vacation and sick time coverage); Time sheet review and approval; Inventory replenishment for trucks; and vehicle care and maintenance Maintain oversight (for quality, spend, and/or completion) of all work performed by in house technicians React with urgency and work collaboratively with legal, management, and resident to promptly address all Health and Safety issues Anticipate, advise leadership, and recommend solutions for all potential issues, schedule conflicts, or delays Conduct weekly team meetings to communicate project updates, completion, or changes Mentor, teach, and inspire team members by establishing expectations, actively communicating, and proactive one-on-one interaction. Demonstrate and maintain professional relationships with internal team members, direct reports, leadership, and residents Ensure that all maintenance projects meet Tricon quality standards Assist with the implementation of corporate processes, training, and enforcement of policy Adhere to and manage team to standards of service and work procedures Effectively set and manage to deadlines Oversee the scope of work on assigned projects Oversee and manage (to budget and timeline) all assigned work Ensure maintenance department objectives and key metrics are met Communicate with team members to support the development of short and long-range goals Proactively and courteously communicate with existing and future residents Responsible for reviewing and communicating monthly budget and key metric performance Qualifications: Knowledge of project management software Take ownership of work product and ensure delivery within tight deadlines Excellent communication skills both written and verbal Proven experience working well under pressure and self-managing Ability to adapt and anticipate change Proficiency with MS Office with a focus on Excel (specifically for basic accounting and math) Prior Maintenance leadership experience required Ability to plan, schedule work activities, anticipate issues, and solve problems Ability to work effectively with all levels of individuals while inspiring respect and credibility Proven track record of successfully using technology (computers, mobile devices, project management software, etc.) Knowledge of Yardi preferred Minimum Requirements: High school diploma, BA preferred Commitment to serving residents in accordance to Tricon's Standards of Service Demonstrated attention to detail Basic financial acumen Excellent Communicator, both verbal and written Strong organizational skills and the ability to handle multiple deadlines Strong project management and coordination skills Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including: Frequently required to sit, talk, and hear. Regularly required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch. Regularly required to climb and descend stairs and ladders. Regularly lift, carry, and move up to 50 pounds. Vision abilities required by this job include close vision, distance vision, and depth perception. If driving a company-provided vehicle: coordinate hands and feet, incorporating vision and hearing, to drive safely. At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.