Assistant Maître D’

Job description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Assistant Maître D’. Reporting to the Maître D’ and working closely with the Food & Beverage leadership team, the Assistant Maître D’ supports the day-to-day operations of assigned restaurant outlets. This role plays a critical part in delivering a seamless guest arrival and dining experience while ensuring service excellence, operational efficiency, and strong team performance. As a visible leader on the floor, the Assistant Maître D’ upholds Fairmont and Accor brand standards, assists in maximizing revenue, and helps develop service colleagues to consistently exceed guest expectations. Key Responsibilities Guest Experience & Service Excellence Assist with managing the guest arrival experience, including greeting guests, managing reservations, seating, and dining room flow. Maintain a strong floor presence to engage with guests, anticipate needs, and resolve concerns professionally and promptly. Ensure consistent delivery of Fairmont and Accor service standards, LQA guidelines, and brand expectations. Create personalized, memorable dining experiences that build guest loyalty and satisfaction. Outlet Operations & Performance Support smooth and efficient daily restaurant operations from opening through closing. Assist in managing reservations, seating plans, service pacing, and table turns to maximize covers and revenue. Monitor dining room cleanliness, ambiance, and presentation at all times. Ensure compliance with health, safety, hygiene, and cleanliness standards in line with company policies and local regulations. Be flexible to support service operations across all food and beverage outlets, adapting to changing operational needs. Financial & Business Support Support the Maître d’ in achieving outlet financial, service, and operational targets. Assist with revenue optimization through effective seating strategies, upselling, and promotion of outlet offerings. Help monitor POS usage, self-cashiering procedures, and internal controls. Compile and submit daily operational and service reports as required. Team Leadership & Development Supervise, coach, and support service colleagues to ensure consistent service excellence. Assist with onboarding, training, and ongoing development of wait staff and hosts. Provide constructive feedback and support a positive, professional, and collaborative team culture. Act as a role model, leading by example during all service periods. Systems, Standards & Collaboration Support POS system operations, troubleshooting, and colleague training as needed. Maintain effective working relationships with culinary, events, sales, and supporting departments. Assist with implementing strategies that improve guest satisfaction, service flow, and operational efficiency. Perform other reasonable duties as assigned to support overall Food & Beverage operations. What will you bring to this role? To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: · Experience Minimum of two (2) years’ experience in a high-volume restaurant environment, preferably in a supervisory role. Experience in a luxury hotel or upscale dining environment is an asset. Education Certification, diploma, or degree in Hospitality Management or a related field is an asset. Food safety certification required or willingness to obtain. Competencies, Knowledge & Skills Strong leadership, coaching, and team development skills. Excellent organizational, administrative and time-management skills. Solid understanding of food, wine, and service standards. Full experience with self-cashiering and Micros or similar POS systems required. Strong communication, problem-solving, and decision-making skills. Strong guest service mindset with a passion for creating memorable experiences. Ability to work under pressure in a fast-paced environment while maintaining attention to detail. Proficient in Microsoft Office Suite for reporting and communication. Personal Attributes, Culture & Values Passionate about service excellence and guest satisfaction. Professional, confident, and calm under pressure. High level of initiative with the ability to work independently with minimal supervision and as part of a team. Adaptable to change and motivated to contribute to a dynamic, growing organization. Committed to teamwork, respect and service excellence. Embrace the Fairmont brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected Create an environment where colleagues are empowered, supported and recognized Drive top performance to achieve exceptional results Circumstances Flexibility to work varied shifts, including mornings, evenings, weekends, holidays, and special events as operational needs require. Physical ability to stand, walk, carry trays, move/carry tables & chairs, and perform repetitive service tasks throughout the shift. Employees may be required to work across any Food & Beverage outlet within the hotel, with the flexibility to be transferred or assigned to different outlets based on operational requirements. Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property. What’s in it for you? As part of Accor , a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy: Opportunities for growth and development , mentorship, and international mobility Health insurance , retirement savings plans , and comprehensive wellness programs Worldwide travel discounts and preferred rates across the Accor portfolio A supportive, inclusive culture grounded in respect , teamwork , and professional development Start your journey with us today and explore the possibilities! #BeLimitless Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special. Belonging: We celebrate our differences. We support each other and we always stand together. Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. Integrity: We build trust through mutual respect and being authentic. Your team and working environment: Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry. Our mission is to turn moments into memories for our Guests. An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service. Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment. Our commitment to Diversity & Inclusion: Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. About Fairmont Southampton Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality. Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless. Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.