Assistant Manager

Job description

We are looking to add an Assistant Manager to our Interstate team! If you are looking for a place where you can make a positive impact on the day to day lives of our customers and our community, this is the opportunity you have been waiting for! Our team members come to us for our pay, benefits, and the stability that we offer, they stay for so much more! We offer an industry-leading benefits package that includes the following: Medical, Dental, Vision, RX, Optional FSA Optional Medical Waive Bonus Company paid Life Insurance, Short Term & Long Term Disability, and AD&D 401(k) with a generous company match 120 Hours Paid Vacation Time 7 Paid Holidays Working Holiday Pay Volunteer Employee Program Employee Fuel Discount Account Wellness Program Incentives Recognition & Reward Program Team Member Referral Bonus Company paid Medical Card renewal Additional PTO - Bereavement and Jury Duty Position Summary: The Assistant Manager (AM) plays a key role in the daily operations of a convenience store, providing essential support to the General Manager (GM) and fostering a positive, customer-focused environment. As an AM, you will be responsible for overseeing team members during shifts, ensuring efficient store operations, and delivering excellent customer service. This position focuses on day-to-day people leadership, training, and store upkeep to meet company standards. Responsible to consistently role model our Core Values. Essential Position Functions and Responsibilities: Team Leadership & Support Assist with team member onboarding and training, ensuring new employees understand store procedures, customer service expectations, and company policies. Provide guidance and daily supervision to team members, addressing questions and offering feedback to ensure adherence to standards. Help foster a positive work environment that aligns with company values, encouraging teamwork and a customer-first approach. Act as the primary point of contact in the GM's absence, handling day-to-day operations and escalating issues as needed. Customer Service Model and uphold exceptional customer service standards, addressing customer inquiries and resolving minor complaints in a professional, timely manner. Assist in monitoring customer satisfaction, providing feedback to team members, and suggesting improvements to enhance the overall shopping experience. Ensure team members are knowledgeable about current promotions and product locations to assist customers effectively. Store Operations Oversee store cleanliness, organization, and general upkeep, ensuring a safe and welcoming environment. Conduct regular checks of store displays, stock levels, and product pricing to ensure compliance with company standards. Implement daily checklists and procedures to maintain store organization, restocking, and cleanliness, particularly in high-traffic areas. Assist with inventory counts, product rotation, and ordering as directed by the GM. Cash Management & Loss Prevention Support cash-handling procedures by assisting with register operations, cash balancing, and accurate record-keeping. Monitor registers for overages/shortages and ensure that transactions follow company policies and practices. Help minimize shrinkage by observing potential loss prevention issues and escalating concerns to the GM. Safety & Compliance Uphold all safety and security protocols, ensuring that team members understand and adhere to guidelines. Conduct daily safety checks and assist with incident reports as needed, ensuring compliance with company procedures. Communicate with the GM on any safety issues or maintenance needs to ensure a secure and well-functioning store environment. Critical Core Competencies and Skills: Strong customer service skills and commitment to creating a positive customer experience. Effective interpersonal and communication skills with the ability to provide clear instructions and feedback. Strong organizational skills with attention to detail and an ability to handle multiple tasks efficiently. Reliable, adaptable, and able to handle changing demands in a fast-paced environment. Minimum Education and Experience: Associates Degree with a 1 year of successful experience in retail, food service, or customer service, with some supervisory experience preferred or equivalent combination of education and experience. Preferred Education and Experience: Bachelors Degree in Business Administration or relevant field plus 2 years of successful experience in retail, food service, or customer service, with some supervisory experience preferred or equivalent combination of education and experience. Licenses, Certifications and/or Registrations (note if Required or Preferred): NA Equipment and Software Requirements: Cash register Microsoft Office Suite ERP Position Location/Working Conditions/Equipment Customer Locations Physical Requirements Typically standing or walking Typically bending, crouching, stooping Repetitive wrist, hand or finger movement Occasional lifting (40 lbs.) Equipment Office equipment Cash Register