Assistant Manager (Academic Quality Advancement) - Academic Registry

Job description

Department: Academic Registry Job Posting Details Reporting to the Assistant Academic Registrar (Academic Quality Advancement), the Assistant Manager plays a key role in advancing academic quality through quality assurance and enhancement initiatives, data analytics, systems development, governance support, and student engagement activities. The role contributes to evidence-based decision-making, continuous improvement of teaching and learning, and the effective delivery of institutional quality processes. We are seeking a proactive, experienced, adaptable, and self-motivated professional to join our team. The successful candidate will manage projects, deliver high-quality analytical and operational outputs, coordinate stakeholders, and support technology- and AI-enabled approaches to advancing academic quality. The role requires a positive, solutions-oriented mindset, strong project management capability, analytical rigor, professional judgment, effective communication and interpersonal skills, and the ability to work collaboratively in a dynamic environment while responding flexibly to evolving priorities and operational needs. A strong commitment to accountability, ownership, quality, innovation, and continuous improvement is essential, together with the ability to work independently. Key Responsibilities Develop and maintain project plans, timelines, workflows, procedures, and user manuals for surveys, evaluations, annual reporting, review exercises, and other quality-related activities. Lead and coordinate surveys, projects, initiatives, and operational activities, ensuring effective planning, stakeholder engagement, risk management, governance compliance, and timely delivery. Manage the collection, validation, cleansing, integration, and analysis of student survey results, institutional datasets, and quality-related information, ensuring data quality, integrity, reliability, validity, consistency, and fitness for purpose. Conduct statistical analysis, benchmarking, performance reporting, dashboard development, and evidence generation to support institutional reporting, management insight, and informed decision-making. Prepare analytical reports, presentations, committee papers, management reports, briefing materials, and evidence-based recommendations for senior management, committees, academic units, and other stakeholders. Coordinate and support academic quality initiatives, student partnership, advocacy, and engagement activities to strengthen the student voice, promote the effective use of student feedback, and foster a culture of continuous improvement and excellence across the University community. Build productive partnerships with academic departments, faculty members, students, support units, and relevant offices to facilitate quality enhancement, institutional effectiveness, and innovation. Support the development, implementation, enhancement, and adoption of systems, dashboards, analytics tools, automation initiatives, and AI-enabled solutions to strengthen operational effectiveness and efficiency, reporting capabilities, user experience, and evidence-based decision-making. Apply data analytics, statistical, business intelligence, and programming tools (e.g., Python, SQL, R, SPSS, Power BI, Tableau, and Qlik Sense) to deliver management insights, improve processes, streamline workflows, develop dashboards and visualizations, enhance reporting and automation capabilities, and support continuous improvement initiatives. Maintain documentation, records, audit trails, standard operating procedures, and knowledge repositories to support accountability, governance, continuity, and sustainable operations. Perform any other duties and responsibilities as assigned. Qualifications and Experience A recognised bachelor's degree with at least five years of relevant post-qualification experience in higher education, academic administration, quality assurance, quality enhancement, institutional research, data analytics, survey research, project management, governance support, or related fields. Qualifications in Statistics, Data Science, Data Analytics, Information Systems, Computer Science, Social Sciences, Educational Research, or related disciplines would be advantageous. Proven track record in project management, survey administration, data analytics, reporting, governance support, committee servicing, quality assurance activities, quality enhancement initiatives, or institutional improvement projects. Ability to analyse and interpret quantitative and qualitative data, apply sound analytical judgment and critical thinking, and translate findings into actionable insights, recommendations, and management information for diverse stakeholders. Proven ability to coordinate multiple projects and stakeholders, manage competing priorities, and deliver outcomes effectively under tight timelines through strong organisational, planning, and time management skills. Supervisory experience involving task allocation, coaching, monitoring, quality review, and staff development would be advantageous. Familiarity with higher education quality assurance, quality enhancement, institutional research, student surveys, programme review, accreditation, or related activities would be advantageous. Exposure to data management, statistical analysis, dashboard development, business intelligence, institutional reporting, or evidence-based decision-making would be highly desirable. Knowledge, Skills and Competencies Excellent written and verbal communication skills in English and Chinese (Cantonese and Mandarin), with proven ability in report writing, presentation development, editing, facilitation, and stakeholder engagement. Well-developed analytical, critical thinking, problem-solving, project management, planning, coordination, prioritisation and organisational capabilities. Sound professional judgment coupled with attention to detail, integrity, accountability, ownership, and commitment to accuracy, quality and follow-through. Expertise in data management and analytics, including data validation, quality assurance, information integrity management, statistical analysis, survey analytics, data modelling, benchmarking, performance reporting, data visualisation, dashboard development, and evidence generation. High proficiency in one or more analytics, statistical, business intelligence, visualisation, or programming tools, such as Python, SQL, R, SPSS, Power BI, Tableau, Qlik Sense, and related dashboard development technologies. Practical experience in applying automation, AI-assisted analytics, reporting solutions, or other technology-enabled approaches to enhance operational effectiveness would be an advantage. Ability to work independently and collaboratively, engage effectively with diverse stakeholders, and manage multiple priorities under tight timelines. Positive attitude, growth mindset, adaptability, resilience, flexibility, service orientation, and commitment to continuous learning and improvement. Strong commitment to accountability, ownership, quality, innovation, continuous improvement, and the delivery of sustainable and impactful outcomes. Duration: 2 years contract (renewable) Shortlisted candidates will be invited to complete a 1-hour written test and an interview. Starting salary will be commensurate with qualifications and experience. Fringe benefits including annual leave, medical and dental benefits will be provided. A gratuity will be payable upon successful completion of the contract. Review of applications will continue until the position is filled. (Information provided by applicants will be used for recruitment and other employment-related purposes. Applicants should read th e Personal Information Collection Statement b efore submission of application.) HKUST is an equal opportunities employer and is committed to our core values of inclusiveness, diversity, and respect.