Assistant Manager, Assessment Operations and Partnerships

Job description

The Office of Academic Services (OAS) plays a vital role in enabling student success across the entire academic journey by implementing and administering academic policies established by the University's academic bodies. OAS delivers comprehensive academic services from matriculation to graduation, empowering students, upholding excellence, and partnering stakeholders to provide a seamless, student-centred experience while maintaining the highest standards of integrity, governance, and professionalism. Within OAS, the Examinations team is responsible for the planning, administration, and continuous enhancement of the University's assessment ecosystem. The team ensures that assessments are conducted securely, fairly, and efficiently while safeguarding academic standards and upholding the principles of academic integrity. As the University expands its digital assessment capabilities, the team also plays a key role in supporting digital transformation initiatives and driving the adoption of technology-enabled assessment practices. Key Responsibilities: Assessment Operations: Plan and administer centralised and decentralised assessments in compliance with University assessment regulations, policies, and procedures. This includes the delivery of large-scale face-to-face centralised assessments, assessment scheduling, venue allocation, seating arrangements, logistics coordination, invigilator deployment, assessment material management, and the administration of assessment-related student cases such as medical certificate submissions and special consideration requests. Digital Assessment Operations & Adoption: Oversee the operations, readiness, and utilisation of the University's digital assessment halls, ensuring seamless assessment delivery, efficient turnaround between bookings, and consistently high facility utilisation. Partner with Schools and faculty members to support the implementation and adoption of digital assessment practices by providing operational guidance, assessment planning support, and expertise on assessment technologies and processes. Assessment Partnerships, Engagement & Service Delivery: Build trusted partnerships with stakeholders to coordinate examination operations, address operational issues and identify emerging requirements. Design and deliver engagement, communications, and outreach initiatives that strengthen stakeholder understanding, readiness, and confidence in digital assessment. Governance, Risk Management & Continuous Improvement: Support academic integrity initiatives and drive process improvements, automation, and digital transformation efforts to improve efficiency, service quality, and user experience. Resource Management & Projects: Manage procurement and vendor coordination activities and analyse operational data and performance indicators to support informed decision-making. Participate in and support cross-functional projects and institutional initiatives related to digital transformation, stakeholder engagement, and service excellence initiatives that advance OAS' strategic and operational objectives. Support administrative and governance processes to support organisational planning, financial stewardship, compliance, and operational effectiveness within OAS. Requirements: Bachelor’s degree in Business Administration, Information Systems, Data Analytics, Education, or a related field. Experience in examination administration, assessment operations, digital assessments, event management, communications, customer experience, service design or large-scale operational environments. Experience supporting high-stakes, mission-critical operations involving multiple stakeholders, competing priorities, and tight timelines will be highly advantageous. At least 3 years of relevant working experience, preferably in academic services within a higher education institution. Demonstrated ability to manage multiple stakeholders and coordinate complex operational activities under tight timelines. Strong analytical, problem-solving, and organisational skills with the ability to interpret data and recommend process improvements. Proficient in Microsoft Office applications, particularly Excel, Word, PowerPoint, and data management tools. Meticulous, proactive, and able to work effectively in a fast-paced environment with competing priorities. Results oriented and accountable, focused on achieving outcomes that meet business needs and stakeholder expectations. Proactive and improvement minded, taking initiative to identify issues early and drive continuous enhancement of processes and systems. Adaptable, organised, and resilient, able to manage multiple tasks, stay calm under pressure, and approach problems in a structured and analytical way. Demonstrates high integrity, professionalism, and a commitment to upholding governance, service excellence, and academic integrity. We regret to inform that only shortlisted candidates will be notified. Hiring Institution: NTU