Assistant Manager, Billing Operations

Job description

ABOUT US LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in over 60 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning over 60 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. Key Responsibilities Contract to Cash In Maintain consistent, clear, and easy‑to‑follow processes. Build productive working relationships with teams across regions. Deliver training and ensure process documentation remains current and accessible. Contribute to improvement initiatives and finance‑related projects. Manage pricing updates, tariffs, and contract configuration within the billing module. Offshore Team Operations Review KPIs and SLAs and resolve operational queries efficiently. Oversee the setup of new revenue contracts to ensure accurate billing from inception. Coordinate billing cycles and address interface issues promptly. Review variable billing activity to maintain accuracy and continuity. Prepare monthly MI reporting and complete associated billing output. Manage capacity planning to optimise resource utilisation. Work collaboratively with other finance functions to achieve shared objectives. Partner with senior leaders to deliver Group‑wide priorities. People Management Conduct quarterly performance discussions and manage role objectives. Support training plans and strengthen team capability. Provide clear coaching and actionable feedback. Foster an inclusive, professional, and collaborative team environment. Manage recruitment, onboarding, and workforce planning. Drive career development and succession planning in line with Group standards. Lead the team through process or system changes with clear direction. Ensure adherence to policies, controls, and governance requirements. Address performance or behavioural challenges promptly and fairly Risk Management and Controls Identify risks within the Contract to Cash In process. Conduct assessments to evaluate impact and likelihood. Implement and maintain effective controls aligned with policies and audit expectations. Monitor control performance and manage remediation actions. Promote strong governance standards within the team. Coordinate with Internal Audit, Compliance, and Group Finance during reviews. Encourage a proactive and accountable approach to risk management. General Responsibilities Prepare information for internal and external audits. Work with Credit Control to resolve invoice‑related queries. Provide billing information, report, and respond to ad hoc requests from Finance and the wider business. Candidate Profile Qualifications Finance degree or passed finalist of a recognised accounting body. Minimum 5 years of management and accounting experience. Experience in large‑scale transactional processing (Sales Ledger exposure is an advantage). Strong understanding of accounting principles and reporting timeframes. Experience with reconciliations and financial controls. Experience managing or leading teams. Skills and Competencies undefinedWorks effectively with SLAs and contributes to operational efficiency. Makes informed and balanced decisions independently. Communicates confidently with Sales Managers and Credit Controllers. Demonstrates a professional, collaborative approach to teamwork. Organised, motivated, and capable of managing tight timeframes. Strong analytical and problem‑solving ability. Skilled in Excel and Word; familiarity with BI tools is advantageous. Adjusts to evolving processes and contributes to improvement efforts. Experience with Oracle ERP is beneficial. Establishes productive working relationships across teams Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.