Assistant Manager - Catering & Hospitality

Job description

We are seeking an experienced and organised Assistant Manager to join our catering and hospitality team in London, United Kingdom. In this permanent position, you will play a key role in ensuring exceptional service delivery, maintaining operational excellence, and supporting the management of our catering facilities. The successful candidate will demonstrate strong leadership capabilities, a commitment to customer satisfaction, digital marketing proficiency, and the ability to work effectively in a fast-paced environment. **Key Responsibilities:** - Supervise and manage catering and hospitality staff, providing guidance, support, and constructive feedback to ensure high performance standards Oversee daily operations, including service delivery, food preparation coordination, and guest relations to maintain quality and efficiency - Ensure compliance with health and safety regulations, food hygiene standards, and organisational policies at all times - Monitor and manage inventory levels, stock rotation, and resource allocation to minimise waste and control costs Respond promptly to guest concerns and complaints, implementing effective solutions to maintain customer satisfaction - Create and publish daily social media posts to promote our products and services, maintaining a consistent brand presence across digital platforms - Modify marketing templates and design promotional content to align with organisational branding and campaign objectives Manage the publishing of menus and promotional materials across digital channels, ensuring accuracy and timely updates - Coordinate between front-of-house and kitchen teams to ensure seamless service delivery and operational flow - Conduct staff induction and training programmes to develop team capabilities and maintain service standards Maintain detailed records of operations, incidents, and performance metrics for reporting and appraisal purposes - Assist in planning and executing catering events and special functions as required - Support the management team in implementing new procedures, systems, and service improvements **Required Skills & Experience:** • Minimum 2–3 years' experience in catering, hospitality management, or a similar supervisory role • Proven experience in team leadership and staff supervision • Strong customer service orientation with excellent interpersonal and people skills • Proficiency with Point of Sale (POS) systems and catering management software Solid understanding of inventory management and stock control procedures • Knowledge of food safety, hygiene standards, and health and safety regulations • Excellent organisational and time-keeping abilities • Strong problem-solving and conflict resolution skills • Clear verbal and written communication skills in English **Desirable Skills & Experience:** Experience in event management or coordinating catering functions • Familiarity with budget management and cost control • Background in staff training and development • Experience working across multiple catering operations or venues **Domain Expertise & Certifications:** • Level 2 Food Hygiene Certificate (or equivalent recognised qualification) • Health and Safety awareness certification For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team. Title: Assistant Manager Salary: between £35k Benefits: 20 Days holiday to increase to 23 after 5 years service Plus your birthday off as a paid day 3 volunteering days 3 days grandparent leave 26 weeks enhanced maternity leave Secondary carer leave Wedding/commitment day leave Free meals on shift Bespoke training and development opportunities Life insurance Discounts available on our internal app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme Cycle to work scheme Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for an Assistant Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are an Assistant Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!