Assistant Manager, Customer & Event Management

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Responsibilities: Support partnership marketing campaigns and promotions for the Bancassurance channel and broker partners to provide related logistic and marketing support to achieve business KPIs. Organise and execute partner-focused events—such as engagement activities, seminars, and gala occasions—including selecting venues, arranging catering, and preparing event-related materials to strengthen collaboration and engagement. Communicate and coordinate with various departments and partners to support smooth launch of marketing campaigns and activities. Support to develop reports on marketing programme results to keep track of programme status. Manage programme expenses to meet financial guidelines and deliver marketing offers and gifts to customers, and business partners on schedule. Provide support in monitoring the Marketing Allowance jointly managed by SCB and PHKL, as well as overseeing the internal budget allocated to the Partnership Development Team. Budget monitoring & control within plan and in accordance to company guidelines set forth for the PHKL and business partner. Job Requirements: University graduate, preferably in business or marketing related disciplines Minimum 4-5 years’ work experience in the marketing, customer management and/or related fields, preferably in insurance / banking / financial services sector Knowledge of insurance/ banking/ financial products Excellent communications and presentation skills in both written and spoken English and Chinese Ability to work independently and collaboratively in a team and fast-paced environment Attentive to details and good problem-solving skills Proficient MS Office PC skills Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.