Assistant Manager - Customer Service

Job description

WELCOME If you're someone who inspires others, owns their impact and wants to elevate what they do, you'll fit right in. Until July 1, our business was part of BASF. As part of the current transition, all job listings and the application process are still hosted on the BASF platform and therefore fully presented in BASF branding. Please do not be confused by this: All roles are positions at Surventis, and your application will be submitted to us. At Surventis, we go beyond the surface - in everything we do. We put customers at the center, think one step ahead, and develop solutions that create real value and lasting partnerships. We inspire each other to think further, take ownership of our work, and constantly push to elevate what's possible. If you bring your full self, challenge the obvious answer, and want to grow with a team that means it - this is your place. Main responsibilities Provide on-the-job mentoring and coaching to team members in matters related to OTC and TM process efficiency and foster customer focus culture. Manage the employee development process in setting target agreement, performance review and career development plan. Involve in the recruitment and talent management of CSOs to retain and develop staff with potential. Provide order management-related expertise and information to business, functional counterparts and customer services community for continuous process improvement and system harmonization and solution coordinator for irregular handling and process problem solving. Order management performance monitoring using dedicated KPIs and reporting. Ensure CSO team effectiveness by fostering cross-organizational knowledge sharing and creating a reliable back-up system. Manage customer complaints via Non-conformance Management (NCM) system (creating NCMs, monitoring investigation and closure) and reporting on customer complaints. Responsible for 3rd party shipment from overseas suppliers for merchandize in ASEAN and also the export business to other countries. Maintain safe working environment and operate safely for support work safety and efficient production activities according to plant safety regulations as well as Company EHS guideline , ISO14001, ISO 45001, RC Requirements and Quality and Energy management system. Qualifications Bachelor’s Degree in business administration or related field. A minimum of 5 years’ experience in Customer Services, Supply Chain and Logistic. Good command of spoken and written English. Proficient in working with SAP S/4HANA. Good interpersonal, problem-solving skills as well as communication skills. Able to work under pressure. Work location Bangpoo, Samutprakan