Assistant Manager, Equities Operations

Job description

Assistant Manager, Equities Operations, DSM Operations Location: Manila About Us LSEG is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to perfection in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and build jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Role Profile The Assistant Manager, Equities Operations will support the effective day-to-day management of Admissions activity across the LSE markets. The role will provide operational oversight across admission applications, instrument and issuer reference data, regulatory and market updates, and related stakeholder queries. The successful candidate will be expected to take ownership of day-to-day delivery, support the development of team capability, ensure strong control standards are maintained, and act as an escalation point for operational issues. The role will also support process improvement, system change and future-state operating model initiatives, working closely with colleagues across Admissions, Market Operations, Technology, Compliance, Product and other key stakeholder groups. Although the primary focus of the role will be Admissions, the role may also involve coordination, oversight or support for other Manila-based operational colleagues, depending on the final team structure and agreed operating model. Team Description The Equities Operations team is responsible for maintaining trading services and reference data across LSE, Turquoise and associated venues. This includes daily updates to internal and customer-facing systems, admissions processing, corporate actions handling, and the execution of both scheduled and ad-hoc operational changes. The team works closely with internal stakeholders and external market participants to ensure services are delivered accurately, consistently and in line with required market deadlines. The team works on a shift basis with the current service hours between 07:00 and 18:00 UK time. Department Description DSM Operations covers Market Operations Services and Client Technology Services. Market Operations Services provides a centralised function for the maintenance of key trading services and reference data across LSE and Turquoise venues. The department acts as a first point of contact for customers, including issuers and member firms requiring immediate or planned actions. It supports the admission of securities to trading, manages the impact of corporate actions and regulatory change on reference data, and coordinates communication with key organisations including EUI, CCPs, UKLA and regulators. Key Responsibilities Admissions Delivery Support the Admissions Manager in the day-to-day running of the Admissions function, ensuring applications are processed accurately and in line with market, regulatory and client deadlines. Act as a subject matter expert on Admissions processes, supporting internal stakeholders and external clients throughout the admission lifecycle. Maintain oversight of admission pipelines, identifying risks, issues and bottlenecks, and driving timely resolution to ensure delivery against market deadlines and service expectations. Liaise with issuers, advisers, NOMADs and other market participants to facilitate the efficient progression of applications and resolution of queries. Ensure Admissions activity is supported by appropriate controls, governance and documentation, escalating exceptions and risks where required. Act as a key operational contact for Admissions activity, providing guidance, support and leadership to colleagues across the team. Team Leadership & Management Support the day-to-day management of the Manila-based Admissions team, with oversight across Corporate Actions and Control teams, ensuring work is prioritised effectively and delivered to a high standard. Coach and develop team members, building capability, resilience and subject matter expertise. Support resource planning, workload management and knowledge sharing to ensure effective team coverage. Promote a culture of accountability, collaboration, continuous improvement and operational excellence. Depending on the final operating model, the role may also include people management responsibilities for Manila-based colleagues outside of Admissions, focused on coaching, development and performance management rather than day-to-day operational oversight. Controls, Risk & Continuous Improvement Maintain a strong controls environment, ensuring procedures are followed and risks are identified and managed appropriately. Drive process improvements, automation opportunities and efficiency initiatives across the Admissions function. Investigate operational issues and implement corrective actions to improve service quality and reduce repeat occurrences. Support regulatory, system and business change initiatives, ensuring operational readiness and effective implementation. Stakeholder Management & Change Delivery Build strong relationships with internal and external stakeholders, acting as a key escalation point for Admissions-related activity. Partner with Technology, Product, Compliance and Operations teams to deliver business and regulatory change. Support system enhancements, testing activities and process improvement initiatives, including Salesforce and future-state Admissions processes. Represent the team in projects, working groups and stakeholder forums where appropriate. Key Behaviours Integrity Demonstrates strong ownership and accountability for operational delivery. Maintains high standards of accuracy, control and professionalism. · Ensures work is completed on time and to the required standard, even during periods of pressure. Partnership Builds effective working relationships across teams, locations and stakeholder groups. Encourages collaboration and clear communication across Admissions and wider operational teams. · Puts structured approaches in place to support delivery, including task tracking, prioritisation and progress monitoring. Innovation Open to adopting new processes, tools and ways of working. Proactively identifies opportunities to improve efficiency, control and service quality. · Supports change positively and helps colleagues adapt to new processes or systems. Excellence Communicates clearly and tailors messaging to the audience. Demonstrates initiative and sound judgement when managing competing priorities. Applies strong analytical and problem-solving skills to resolve issues and improve outcomes. · Uses available tools, data and resources to investigate problems and support effective decision-making. Candidate Profile and Key Skills Strong experience within a financial markets, operations, admissions, reference data or client service environment. Solid understanding of capital markets, equities trading environments, admissions processes or related market operations activities. Demonstrated leadership capability, with experience coaching, mentoring, coordinating or developing colleagues within a team environment. Strong organisational skills, with the ability to prioritise competing demands, make informed decisions and maintain oversight across multiple workstreams. Ability to lead by example, promote accountability, and foster a positive and collaborative team culture. Strong stakeholder management and communication skills, with the confidence to engage effectively with colleagues at all levels across Operations, Technology, Product and Compliance teams. Capable of acting as a key escalation point, exercising sound judgement and taking ownership of issues through to resolution. Strong accuracy, attention to detail and ability to perform effectively under pressure whilst maintaining high standards of operational control. Good awareness of regulatory requirements and their impact on admissions, market operations and reference data processes. Experience leading or contributing to process improvement, automation, system change, UAT or operational readiness initiatives. Confident team player with strong interpersonal skills, a proactive mindset and a continuous improvement focus. Working knowledge of corporate actions processes and events would be beneficial. Technical capability, or the ability to quickly develop expertise, in tools such as Excel, Salesforce, Power BI, ITSM tools, market data platforms and operational systems would be advantageous Working Pattern The role will support UK market operating hours and may require shift-based coverage aligned to business needs. The current service hours referenced in the existing Equities Operations job specification are 07:00 to 18:00 UK time, covered by separate shifts, with some weekend and bank holiday coverage required. Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.