Assistant Manager - Facilities

Job description

Job Title Assistant Manager - Facilities Job Description Summary Job Description Key Responsibilities A. Operations & Maintenance Oversee daily operations of all technical systems: HVAC, Electrical, Fire Safety Systems, BMS. Execute Preventive, Predictive, and Corrective maintenance programs in line with OEM and statutory guidelines. Ensure minimal equipment downtime and maximum system uptime. Conduct routine inspections to identify and resolve facility-related issues proactively. B. Compliance & Safety Ensure full compliance with statutory, regulatory, and safety norms (Fire NOC, PCB, Electrical Safety, etc.). Implement and monitor PTW (Permit to Work), LOTO (Lockout/Tagout), and other safety protocols. Prepare and support internal/external audits: ISO, Energy Audit, Fire Safety Audit, Environmental Audit. Conduct regular safety drills, risk assessments, and EHS awareness programs. C. Vendor & Team Management Supervise in-house technicians and third-party manpower for facility operations. Manage AMC vendors and service providers: onboarding, performance monitoring, and SLA tracking. Verify and approve vendor service reports, checklists, and invoices. Conduct regular training, task allocation, and performance evaluation of the technical team. D. Energy & Cost Management Monitor and analyze energy and utility consumption. Recommend and implement energy-saving and cost-optimization initiatives. Prepare and manage annual facility budgets (OPEX/CAPEX) and control operating costs. E. Facility Services & Infrastructure Management Coordinate and supervise soft services: housekeeping, pest control, landscaping, sanitation, and waste management. Ensure seamless functioning of utilities: water supply, elevators, lighting, HVAC comfort levels, etc. Support ergonomic planning, workspace utilization, and asset tracking. F. Technical Documentation & Reporting Maintain updated documentation: equipment history, daily checklists, logbooks, maintenance records, and AMC files. Generate and submit daily/weekly/monthly MIS reports and dashboards. Prepare incident reports, conduct root cause analysis, and define corrective/preventive actions. G. Client & Stakeholder Communication Act as a single point of contact (SPOC) for all technical issues and escalations. Coordinate with internal teams, client representatives, and auditors to resolve concerns. Provide regular updates to site leadership and participate in client review meetings. H. Project & Space Management Lead or support infrastructure and interior projects (renovations, fit-outs, expansions). Work with architects, consultants, and contractors to deliver quality outcomes within timelines. Maintain updated floor layouts, as-built drawings, and asset registers. 3. Qualifications Education Diploma or Degree in Mechanical, Electrical, or Civil Engineering (mandatory). Additional certifications (BMS, Fire & Safety, Energy Management, ISO/EHS) are desirable. Experience 3 to 7 years of relevant experience in Facilities Management, Building Operations, or Engineering Services. Exposure to managing MEP systems, critical utilities, and vendor relationships in corporate, IT/ITES, industrial, or commercial settings. 4. Technical Skills Hands-on knowledge of: MEP Systems (Mechanical, Electrical, Plumbing) HVAC, UPS, Fire Alarm Systems BMS and building automation platforms CMMS / CAFM tools for maintenance scheduling Understanding of: Statutory compliance and licensing norms Energy management techniques and sustainability practices ISO 9001, ISO 14001, ISO 45001 standards 5. Behavioral Competencies Competency Description Communication Clear verbal and written communication with technical and non-technical stakeholders Team Leadership Ability to guide, motivate, and evaluate technical staff Problem Solving Quick and analytical thinking to resolve operational issues Customer Focus Client-first approach with focus on service excellence Adaptability Flexibility to manage dynamic requirements and emergency call-outs Decision-Making Timely and effective decisions in high-pressure situations 6. Organizational Core Values Driven Sets and achieves high standards. Takes initiative to resolve challenges and exceed client expectations. Resilient Adapts quickly to changing circumstances. Maintains performance during emergencies or high-stress scenarios. Inclusive Promotes collaboration and teamwork. Values diverse perspectives and constructive feedback. Visionary Thinks ahead and proposes long-term improvements. Embraces innovation and sustainable practices. Entrepreneurial Takes ownership of tasks and drives continuous improvement. Acts with agility, creativity, and responsibility. 7. Key Interfaces Internal : Operations Team, EHS, HR, Procurement, Projects Team External : Clients, AMC Vendors, Contractors, Statutory Bodies, Utility Providers 8. Performance Indicators (KPIs) Equipment uptime and maintenance compliance Energy and utility cost reduction Audit and statutory compliance scores SLA adherence by vendors Incident response and resolution time Client satisfaction and feedback INCO: “Cushman & Wakefield”