Assistant Manager - Franklin MA

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive. Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models. We are seeking an Assistant Manager for our Last Mile facility in Franklin, MA. Essential Functions: Develops and maintains relations with vendors, stores, and independent contractors. Ensures follow-up on shipping discrepancies, damaged goods, and in-home damage claims. Responsible for coordinating flow for communication between Haulers/ Delivery teams and Local Client Management Teams. Provides on-site presence on a daily basis to ensure Haulers/ Delivery teams are following procedures. Dispatches trucks using GPS technology. Oversees in-home delivery for customers. Interfaces with end customers to ensure effective in-home delivery for customers. Maintains monthly operating reports that include statistics and customer service scores. Oversees recruiting, processing, and performance of Haulers. Attendance and Punctuality are essential functions of the job Develops and maintains relationships with vendors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training, planning, assigning, and directing work; rewarding and providing direction; addressing complaints and resolving problems. Other duties as assigned. Skills & Competencies: Strong problem-solving and reasoning skills to deal with a variety of problems and come up with creative solutions. Must be Self-Motivated to work with little supervision Positive Attitude and ability to work with others Ability to efficiently analyze, organize, and report data using Excel. Demonstrated ability to communicate professionally with internal teams and external partners. Education & Experience 5+ years of experience in Logistics, Supply Chain, or Related Field Excellent problem-solving skills Good time management skills Experience working in a manufacturing environment Experience in a Supervisor role, including performance reviews of direct reports Physical Requirements: This is a clerical administrative position in a professional office setting. The employee is frequently required to sit, stand, walk, use hands, stoop, bend, and reach. Extensive use of a phone and a PC is required. Work schedule: Monday, Wednesday, Thursday, Friday, and Sunday (this role is on-site 5 days/week) Hours: 11 am to 8 pm Company Benefits: Medical Dental Vision 401k + Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more! Pay Range: $60,000.00 to $65,000.00 per year *The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .