Assistant Manager - Global Network Development

Job description

### Purpose of the function - A committed individual focused on handling agent inquiries and ensuring that we increase our wallet share from the agents through effective and efficient inquiry handling process. ### Commercial Responsibilities - Manage Agent Inquiry. - Ensure timely (within 2hours of ticket creation) response to agent inquiry. - Coordinate with product/pricing team to procure rates to create proposal for agent. - Follow-up with agent on response. - Maintain and monitor the response to create various performance matrices. - Keep GND manager and other stakeholders on any variations, both positive and negative. ### Operational Responsibilities - Timely information to product team on business closure. - Ensure maintenance of data quality. - Highlight anticipated issues proactively. - Identify root cause and create action plan for resolution. ### Sales Responsibilities - Enable Route development managers/GND Managers with data to promote more business with agents. ### General Responsibilities - Acquire a thorough understanding of pattern of business from agents(VIP & System partners). - Anticipate and suggest scope of improvement. - Ensuring new wins by analyzing previous lost quotes. - Timely distribution of necessary reports to relevant stakeholders. - Timely escalations when needed. ### Function / Market & Industry Knowledge - Knowledge and experience in customer experience management. - Understanding of pricing and various components that may influence proposal creation. - Knowledge of geography and orientation for essence of time. - Overall understanding of business processes and interdependencies. - Preferred: knowledge and experience in Continuous Improvement Process methodologies ### Skills & Competencies - Ability to create/write quote requirements clearly for use by other employees. - Good communication and interpersonal skills – able to work effectively with individuals across all levels of the Company. - Proactive, meticulous and able to take good ownership of tasks assigned. - Possess good attention to details. - Strong execution and coordination skill. - Strong sense of responsibility and ownership. ### Educational background / Work experience - Bachelors degree from reputed university. - Knowledge of working on various systems related to pricing platform - Must have experience of 3-4 years in logistics or freight forwarding industry. - Minimum 2 years of pricing experience ### Language skills - Fluent in English (written and spoken) - Additional local language is an advantage ### Rights and Authorities - Ensure that highest level of standards are maintained within GND request desk. - Any kind of non-adherence of resistance to be escalated to relevant internal or external stakeholders. - Any additional task, apart from mentioned in this document, to be highlighted to reporting manager - The scope of work of each employee includes the job description, but is not limited to it. Subject to an agreement with functional and disciplinary manager.