Assistant Manager (Hard Services) / Estates & Facilities Management

Job description

[What the role is] Assistant Manager (Hard Services) / Estates & Facilities Management [What you will be working on] Ensure safe, compliant, and efficient operation of M&E systems , in accordance with statutory requirements, relevant codes, and internal Standard Operating Procedures (SOPs). Oversee and manage service providers’ performance against contracted SLAs and KPIs , including system uptime, thermal comfort/IAQ, energy efficiency, fault response and restoration timelines, and overall service delivery. Conduct regular oversight of service providers for assigned M&E systems (ACMV, Mechanical and Fire Protection), including verification of preventive maintenance execution and quality of closure for both critical and non-critical systems through sample checks and site walks. Review and process service providers’ submissions , including quotations and job completion records, to ensure scope compliance, technical adequacy, cost reasonableness, and satisfactory completion of works. Engage users and internal stakeholders to manage expectations, communications, and escalations , while maintaining customer experience standards. Leverage CMMS and dashboard analytics to monitor system trends, alarms, and fault patterns. Challenge service providers on root cause analysis and implementation of sustained corrective actions . Guide service providers in resolving technical, operational, and contractual matters relating to M&E systems to optimise performance, improve system efficiency, and enhance user experience. Monitor BMS dashboards and alarms (e.g. Carrier, Johnson Controls), analyse energy and water consumption trends, propose low-cost operational optimisations (e.g. scheduling, setpoint resets, control strategies), and track realised benefits. Review and refine SOPs jointly with service providers where improvement opportunities are identified. Verify compliance with statutory, safety, and environmental requirements through regular inspections and follow up on audit findings, corrective actions, and closure. Coordinate and provide technical support for all A&A (CAPEX/OPEX), sustainability, and equipment upgrading projects delivered by service providers, consultants, and contractors. Define technical requirements, review specifications, evaluate consultant/vendor proposals, assess quotations and methodologies, manage change control, and accept completed deliverables. Witness testing and commissioning (T&C), validate as-built documentation, and flag data quality gaps in drawings and O&M manuals. Maintain accurate asset records , including updates to the asset registry and execution of annual asset verification exercises. [What we are looking for] Qualifications in Engineering (Mechanical, Electrical, Building Services, or related disciplines). At least 5 years of relevant experience in the operation and maintenance of commercial or institutional‑scale M&E systems, including ACMV, Fire Protection, and Mechanical Services (e.g. Plumbing & Sanitary systems, Lifts). Hands‑on experience or good working knowledge of Building Management Systems (BMS) (e.g. Johnson Controls, Carrier platforms) and Building Information Modelling (BIM) will be an added advantage. Experience in the design, installation, testing, and commissioning of large‑scale ACMV and mechanical systems will be highly regarded. Good understanding of contract procurement, project management practices, and applicable built environment guidelines and standards, including Singapore Standards, Green Mark requirements, and energy management and conservation frameworks. Ability to interpret technical drawings, specifications, and CMMS operational data to derive insights and recommend continuous operational improvements. Service‑oriented mindset, with the ability to work effectively as a team player in a multi‑disciplinary environment. Resourceful, innovative, and adaptable, with a positive approach to change management and problem‑solving.