Assistant Manager, Investor Services - Transformation

Job description

At SEI we value our employees and believe in driving growth through change. Part of building brave futures is making a concerted effort to develop and challenge our employees to achieve their goals through internal job mobility. Whilst the parent company has its principal offices in the United States, the SEI Group comprises operating subsidiaries in the EU, UK, Cayman Islands and Canada. The SEI Group’s operations in Ireland are carried out through three entities based in Dublin that conduct the Group’s business of managing proprietary UCITS and AIF funds, as well as providing administration and depositary services to funds established by third party investment managers. Position Description: This newly created position sits within the Alternatives unit of SEI and is designed for an experienced Assistant Manager who will act as a Transformation Lead within Investor Services . The role will focus on reviewing current processes, challenging existing ways of working and identifying practical opportunities to improve efficiency, consistency, scalability, control and client outcomes across the operating model. The successful candidate will work closely with Investor Services management and key stakeholders across Client Operations, AML, Technology, Relationship Management and other business units to assess current-state processes, define future-state improvements and support the implementation of sustainable change. Candidates must have a strong understanding of Private Markets structures and associated transfer agency processes, together with the curiosity, judgement and credibility to challenge constructively and drive meaningful operational improvement. What you’ll do: Act as a transformation lead and change agent within Investor Services, challenging existing ways of working and identifying opportunities to simplify, standardise, automate and improve current processes. Undertake detailed reviews of operating procedures, controls, technology usage and client deliverables to identify inefficiencies, duplication, manual workarounds and areas of operational risk. Partner with Investor Services management to define and implement future-state operating model improvements that support scalability, consistency, accuracy and enhanced client service. Assess key Investor Services processes, including investor data maintenance, onboarding, investor reporting, capital activity, payments and client deliverables, to identify where quality, turnaround times and control can be improved. Develop clear, prioritised recommendations for change, supported by practical action plans, ownership, implementation timelines and measurable success criteria. Drive collaboration and idea generation across Investor Services, Client Operations, AML, Technology and Relationship Management teams to remove process friction and improve end-to-end service delivery. Identify opportunities to leverage technology, workflow tools, data analysis and AI-enabled solutions to reduce manual effort, strengthen controls and improve operational insight. Create and maintain process maps, procedures, implementation materials and management updates to support consistent adoption of agreed improvements. Monitor the impact of implemented changes using clear metrics, including quality improvements, reduction in manual effort, faster turnaround times, enhanced control and reduced operational risk. Support the training, coaching and mentoring of team members to embed new processes, strengthen change adoption and promote a continuous improvement mindset. Carry out all duties assigned to your role under the Company’s Safety Statement, to ensure Health, Safety and Wellbeing for all employees for whom you have responsibility. What you bring to the table: At least 5 years’ experience in transfer agency, investor services or fund administration with strong exposure to Private Markets preferred. Demonstrable track record of delivering process improvement, automation, control enhancement, technology solutioning or operating model change. Strong analytical mindset with the ability to assess current-state processes, identify root causes and develop practical future-state solutions. Experience using data, management information (MI) or workflow analysis to identify inefficiencies, evidence recommendations and measure the impact of change. Strong knowledge of alternative investment structures, Private Markets operations and associated transfer agency processes. Strong understanding of capital calls, sub-closes, equalisation, distributions, waterfall calculations and investor servicing requirements. Experience working with Alternatives investor and accounting systems, preferably Investran, Geneva and NTAS, and confidence partnering with technology teams to deliver workflow or system improvements. Ability to challenge existing processes constructively and influence stakeholders at different levels of the organisation. Third Level Degree in Finance, Business, Technology, Data, Operations or a related field preferred. Attributes we value: Curious, inquisitive and comfortable challenging the status quo in a constructive and professional manner. Change-oriented, pragmatic and solutions-focused, with the confidence to move ideas from discussion to implementation. Strong communicator and influencer who can bring people on the journey while maintaining momentum and accountability. Resilient and comfortable operating in an ambiguous environment where initiative, ownership and judgement are required. Strong problem-solving skills with a focus on root cause analysis, sustainable solutions and measurable outcomes. Commercially minded, with an understanding of how operational efficiency, scalability and quality improve client service. Able to balance innovation with risk, control, regulatory requirements and operational discipline. Detail-oriented, organised and able to manage multiple improvement initiatives while meeting agreed milestones. Positive ‘can do’ attitude with the courage to ask difficult questions and the judgement to propose practical solutions. Fluency in English Language, both verbal and written, is essential. Benefits you can expect: Healthcare for yourself, your spouse and any dependents up to the age of 18 years. Pension Scheme. Tax Saver Travel Benefits. Bike to Work Scheme. On-site Gym with Fitness Classes and 1:1 PT Sessions. Club Supplement. Education Assistance. Competitive Family & Annual Leave Entitlements as well as 2 Paid Volunteer Days per year. Life Assurance & Group Income Protection. Employee Share Participation Scheme. We are focused on ensuring a healthy work-life balance and offer a hybrid working model and flexible working hours. The position title reflected in this job description is aligned with SEI's current internal job architecture. As part of SEI's role and career framework, internal job titles may not directly correspond to external market titles and may differ from titles previously assigned during an employee's tenure or at the time of hire. SEI is an Equal Opportunity Employer and so much more… After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we’re (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks. SEI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. AI Acceptable Use in the application and interview process: SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives. If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines .