Assistant Manager, IT Business Analyst

Job description

Grow your career with us You are on a journey to join an exciting Company and be part of our success story to improve lives by developing resources sustainably. Here we offer you an exciting and dynamic work environment and will equip you with the know-how that will stretch and enhance your career journey. Responsibilities: Responsible for providing application and operational support to ensure the stability, efficiency, and effectiveness of technology solutions that enable business success. You are on a journey to join an exciting Company and be part of our success story. Here we will equip you with the knowledge and experience that will shape your growth. In this role, you will be required to carry out the following support responsibilities: • Act as the primary liaison between business users and development/vendor teams. • Provide Level 1 and Level 2 application support, including issue troubleshooting for end users and coordination with vendors. • Contribute to building the knowledge base in collaboration with Level 1: Service Desk. • Analyze problems reported by end users and work on identifying effective solutions. • Deliver Level 1 and Level 2 day-to-day operational support related to implemented IT solutions, covering end-to-end Supply Chain processes from order processing, order fulfillment, and logistics through to billing management. • Ensure incidents and service requests are resolved within agreed SLAs. • Assist in identifying opportunities for system enhancements and process automation. • Maintain accurate, clear, and up-to-date documentation of systems and processes. • Work on a rotating schedule, providing user support during weekends and night shifts. To be successful in this role, it is recommended that you should have the following skills and qualifications: • A degree in the related job field. • Those with 2 to 4 years of working exposure or experience in a similar role will have an advantage but not essential. • Ability to work independently, manage multiple tasks, and meet deadlines. • Analytical and problem-solving abilities. Disclaimer: When you send us your resume and personal details, it is deemed you have provided your consent to us retaining your information in our talent recruitment database. All information provided will only be used for the recruitment process. RGE will only collect, use, process or disclose personal information where and when allowed to under applicable laws. Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you do not receive a response from us within 60 days, please consider your application for this position unsuccessful. We may contact you in the future for any opportunities that match your qualifications and experience. Thank you for considering a career with RGE. #LI-Vinda