Assistant Manager - IT - The Hoxton Bengaluru City

Job description

What you’ll do… Provide first-level technical support to all hotel departments and resolve hardware, software and network-related issues. Ensure smooth operation of the Property Management System (PMS), POS, back-office applications and other hotel technology systems. Install, configure and maintain desktops, laptops, printers, mobile devices and peripherals. Monitor the hotel's network, Wi-Fi infrastructure, servers and security systems to ensure maximum uptime. Coordinate with external vendors for software updates, maintenance and AMC activities. Maintain IT inventory, software licences and asset registers. Perform regular system backups and support data recovery processes. Ensure compliance with company IT policies, cybersecurity standards and data privacy requirements. Support audio-visual equipment for meetings, conferences and hotel events. Maintain documentation of IT procedures, system configurations and incident logs. Participate in IT projects, system upgrades and new technology implementations. Provide training and guidance to Heartists on IT systems and best practices. What we’re looking for… Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other, and has fun along the way. Bachelor's degree or Diploma in Information Technology, Computer Science or a related discipline. 2–4 years of IT experience, preferably within the hospitality industry. Good knowledge of Windows operating systems, Microsoft 365, networking, Wi-Fi infrastructure and hardware troubleshooting. Exposure to hotel applications such as PMS, POS and back-office systems is an advantage. Understanding of basic cybersecurity principles and data protection. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. The Hoxton, Bengaluru City We are looking for an Assistant Manager - IT to join our dynamic team for The Hoxton Bengaluru City. The Hoxton is opening its very first neighbourhood hotel in Asia, coming to India’s Bengaluru city centre in 2026. This is a major milestone for the brand as it ventures into a new continent entirely and we are now looking for a brilliant leadership team to help bring this lifestyle brand to the market. Located in the heart of the city centre, The Hoxton, Bengaluru City will bring its undeniable brand DNA and guest experience to India’s “Silicon Valley”, a high-tech city filled with parks and gardens and known for its vibrant cafe and pub culture - very apt for a brand that was founded in London! The hotel will feature 149 bedrooms in a variety of The Hoxton’s well-loved room categories and the lobby will have a vibrant all-day dining restaurant & bar. Topping off the hotel we will have a rooftop pool and bar, large scale function rooms and The Apartment - The Hoxton’s unique meeting & events concept More about us… The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. What's in it for you... The opportunity to work with an exciting new hospitality concept in Bangalore and have a real impact on its success. Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences. Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!). A competitive package and plenty of opportunity for development.