Assistant Manager - Kitchen - Pret a Manger

Job description

Pret A Manger - Assistant Manager DRIVE MY SUCCESSION The right Pret people To support my GM in putting in place a robust Family Tree and Plan Bs for each role to ensure business needs are met To drive Team Happiness by role modelling Pret’s Values and Behaviours and by bringing Joy of Pret and fun to my team and customers To embrace the Thoughtful Leadership Principles (Being Kind, Honest and Generous) To support in-house training, legal compliance training and graduations by ensuring that they are carried out following the agreed standards and guidelines and at the right time. This includes completing Journals and reviews accordingly To contribute to minimising turnover by following the Turnover Principles To regularly complete 1:1s to review the team’s performance using Pret Behaviours, KPIs and SMART targets To contribute to the team’s wellbeing by promoting and nurturing a healthy work-life balance To support my GM with following up meaningful actions from Pret’s Big Conversation DRIVE MY BUSINESS Amazing service To ensure the team consistently delivers Amazing Customer Service by following the 6 Key Points of Service To ensure the Speed of Service Principles are embedded in the shop and as a result we provide fast, friendly and efficient service consistently To ensure the Coffee Calling System is effective, creates buzz and delivers the right drink to the right customer To ensure centrally driven Joy of Pret events are well planned, executed and appropriately supported To encourage customer loyalty by empowering the team to use Joy of Pret initiatives To strive to achieve a perfect customer service requirements by putting customers first and by coaching the team to see the shop through customers’ eyes Delicious food and drink To ensure the team consistently delivers delicious food by following the 6 Key Points of Production To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled To ensure the team understand and follow the Production Principles putting the customers’ needs first and never compromising on quality or freshness To ensure the shop food range matches customer demand To continually develop the team’s knowledge about the quality of our food and coffee To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard To ensure no Made to Sell (MTS) rejects are on display in our Langars Well-loved shop To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers To ensure the shop is clean, safe and the equipment well maintained at all times To take corrective action immediately on issues that affect customers, the team or sales To follow the Managing By Walking Around (MBWA)principles, proactively monitoring Pret standards and seeing the shop through customers’ eyes To ensure corrective training and coaching takes place to address any issues identified Shop profitability To drive sales and profit through the Big 4 (Forecasting, Rota, Ordering & Production) To contribute to labour efficiency considering customers, team and business needs To continuously analyse and review shop results, proactively reacting to any challenges or obstacle sand contributing to a clear action plan to improve business profitability To analyse stock take results, taking control of any issues by following the 7 Steps of Unaccounted To ensure Pret’s Financial standards are always followed to minimise risk and ensure the safety of my team Growing sales To review the Coffee Manning, Till Manning, Hot Food plan or any other relevant report to maximise opportunities to increase sales on each day part To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales To promote Marketplace Opportunities DRIVE AND EMBED CHANGE To be the promoter of change; effectively communicating with the team through daily team briefs, staff meetings, effective and planned 1:1s. This includes attendance at area meetings Positively promote Pret, protecting our business integrity and escalating any causes of concern relating to this to my GM To actively follow up with the team with any new standard or initiative to ensure this is successfully implemented and embedded in the shop To listen to and give constructive feedback and seek ideas from the team to encourage two-way communication in the shop To build a network with other AMs to share best practice and keep abreast of area initiatives To monitor my Key Roles’ attendance to Key Role meetings and actions are effectively followed through