Assistant Manager of VIP Services - The Cosmopolitan

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: Join the Cosmopolitan team as a VIP Lounge Assistant Manager, where you’ll help deliver elevated, personalized service to an exclusive VIP clientele in a luxury hospitality environment. In this role, you’ll lead with warmth, professionalism, and attention to detail while supporting daily lounge operations and creating seamless, memorable guest experiences. Working in a fast-paced, high-touch environment, you’ll anticipate guest needs, build meaningful relationships, and create WOW moments that leave a lasting impression long after each visit! THE DAY-TO-DAY: Oversee department operations in the absence of the Director or Department Head Respond to guest concerns professionally and resolve issues in a timely manner Promote a team-oriented culture focused on delivering exceptional guest service Support hiring, training, development, and succession planning while upholding the company’s diversity commitment Ensure accurate charging, postings, payment collection, cash handling, credit transactions, and balancing procedures Submit payroll and track attendance reports for VIP staff THE IDEAL CANDIDATE: Must be 21 years of age or older High School Diploma or GED Two (2) years of prior relevant experience in Guest Service experience, preferably VIP services, Front Desk and/or Concierge Three (3) years of Supervisory/ Managerial experience in Hotel Operations preferred Previous experience working for a Forbes Travel Guide 5 Star or AAA 5 Diamond Resort preferred THE PERKS & BENEFITS: Health & Income Protection benefits (for eligible employees) Professional and personal development opportunities through employee programs and network groups Free meals in our Cosmopolitan employee dining room Free parking on and off-shift at all MGM Resorts properties Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts VIEW JOB DESCRIPTION: Are you ready to JOIN THE SHOW ? Apply today!