Assistant Manager Outlet - The Hoxton Bengaluru City

Job description

What you’ll do… Take responsibility for the day-to-day operation of the outlet in the absence of the Outlet Manager, ensuring seamless service and operational excellence. Recruit, onboard, train, coach, and develop team members to support their growth and performance. Lead by example and embody The Hoxton culture and values, inspiring and motivating the team. Prepare and review team schedules based on business needs and operational requirements. Conduct engaging daily pre-service and post-service briefings to keep the team informed, motivated, and aligned. Deliver exceptional guest experiences by ensuring high levels of guest satisfaction and professionally resolving guest concerns and complaints. Ensure the team has a thorough understanding of the food and beverage offerings, promotions, and service standards. Maintain consistently high service standards and oversee the overall guest dining experience. Work closely with the Sales team to coordinate events, meetings, and group dining experiences. Organize and supervise outlet set-up according to business forecasts and operational requirements. Coordinate and participate in food and beverage inventory management, ensuring accurate stock control. Optimize staffing and operational resources to ensure smooth and efficient service. Drive revenue growth by coaching the team on upselling and suggestive selling techniques. Proactively recommend and support the implementation of promotional and commercial initiatives. Ensure the restaurant is maintained to the highest standards of cleanliness, hygiene, and HACCP compliance. Ensure all team members maintain professional grooming and hygiene standards. Monitor the condition of restaurant equipment, furniture, and operating supplies. Coordinate maintenance requests and ensure equipment remains in excellent working condition. What we’re looking for… Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other, and has fun along the way. You have a proven track record of successfully leading large teams across restaurants, kitchens, and bars. You are a natural leader who builds trust and takes people on the journey with you. Previous experience as an Assistant Manager Outlet or in a similar supervisory Food & Beverage role, with a strong understanding of restaurant operations. You have a keen eye for detail, even under pressure. You can juggle multiple priorities simultaneously without ever losing sight of the bigger picture. The Hoxton, Bengaluru City We are looking for an Assistant Manager Outlet to join our dynamic team for The Hoxton Bengaluru City. The Hoxton is opening its very first neighbourhood hotel in Asia, coming to India’s Bengaluru city centre in 2026. This is a major milestone for the brand as it ventures into a new continent entirely and we are now looking for a brilliant leadership team to help bring this lifestyle brand to the market. Located in the heart of the city centre, The Hoxton, Bengaluru City will bring its undeniable brand DNA and guest experience to India’s “Silicon Valley”, a high-tech city filled with parks and gardens and known for its vibrant cafe and pub culture - very apt for a brand that was founded in London! The hotel will feature 149 bedrooms in a variety of The Hoxton’s well-loved room categories and the lobby will have a vibrant all-day dining restaurant & bar. Topping off the hotel we will have a rooftop pool and bar, large scale function rooms and The Apartment - The Hoxton’s unique meeting & events concept More about us… The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. What's in it for you... The opportunity to work with an exciting new hospitality concept in Bangalore and have a real impact on its success. Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences. Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!). A competitive package and plenty of opportunity for development.