Assistant Manager-Parts & Service Sales-CMD

Job description

Job Summary To maximize Parts and Service Sales in the Region. & facilitate in developing growth areas in Parts & Service marketing Key Accountabilities Lead, motivate, and guide the field sales team to achieve agreed Parts and Service sales targets, performance standards, and business objectives. Drive the implementation and execution of Parts and Service merchandising programs through PSSRs and the regional sales force. Implement departmental and regional objectives, monitor progress against plans, and support timely achievement of business goals. Contribute to the formulation of divisional objectives and support regional teams in preparing accurate annual Parts sales forecasts. Monitor Parts performance, identify key issues and improvement opportunities, and develop practical recommendations to enhance results. Ensure effective inventory control practices are maintained and that all relevant policies, procedures, and guidelines are consistently followed. Develop and enhance Parts marketing data, reporting, and analysis to support informed decision-making and assess company performance. Maintain a structured market intelligence system, including competitor profiles and market insights, to support competitive response plans. Coordinate with the Service Department to ensure timely follow-up and resolution of customer service issues in the field and workshop. Conduct regular visits to key customers, prepare management reports, and recommend solutions to address customer needs and business challenges. Build and maintain strong relationships with senior representatives of key customers, including top revenue-generating accounts. Organize customer engagement activities, including seminars and open houses, in coordination with the PSSM, RSM, branches, functional managers, and manufacturer representatives. Knowledge, Skills and Aptitude • University Degree in Engineering, Sales, or field related to business operations · • Hands on ERP experience. • Dealership experience. • Business and Financial knowledge, reading P&L’s and driving business to achieve profitability · • Cat Parts Commodities knowledge. · • Business systems understanding. • Reporting and Analysis. · • In-depth knowledge of and experience with the aftermarket process, budgeted guidelines, and relationship building with suppliers following the EHS policies in all work-related activities. • Strong communication skills • Sales skills • Financial analytical skills and accounting · • Fluency in both English and Arabic · Good communication skills, both written and verbal • Engineering background with at least 10 years’ experience in heavy equipment industry, of which 5 years must have been with a CAT Dealer in a similar position i.e., responsible for Parts & Service Sales Key Interactions