Assistant Manager – Peacock Lounge

Job description

To support the Peacock Lounge Manager in overseeing the daily operation of Peacock Lounge, ensuring exceptional guest experiences, consistent service standards, operational efficiency, and strong team performance in line with Fairmont Jakarta’s luxury hospitality standards. Key Responsibilities: Assist the Lounge Manager in managing the day-to-day operations of Peacock Lounge, ensuring smooth and efficient service. Actively engage with guests, anticipate their needs, and handle guest feedback or complaints professionally and promptly. Monitor service quality and ensure compliance with Fairmont brand standards, SOPs, hygiene, and safety requirements. Assist in planning and executing private events, celebrations, and special guest requests hosted at Peacock Lounge. Support the implementation of upselling and revenue-generating initiatives while maintaining a genuine and personalized guest approach. Conduct briefing, coaching, and on-the-job training to continuously develop the team’s product knowledge and service skills Coordinate with Kitchen, Pastry, Stewarding, Reservations, and other departments to ensure seamless operations. Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, or a related field. Minimum 2–3 years of experience in Food & Beverage operations, preferably within a luxury 5-star hotel or premium restaurant/lounge environment. Strong knowledge of luxury service standards and guest experience. Previous supervisory or leadership experience is required. Excellent command of spoken and written English. Guest-oriented, detail-oriented, proactive, and confident in handling guest concerns. Ability to work under pressure and manage multiple operational priorities in a fast-paced luxury hotel environment. Strong leadership, communication, and interpersonal skills. Our commitment to Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. "Why work for Accor?" We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. What’s in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world!