Assistant Manager, Platform Quality & Experience

Job description

Get to Know the Team The Platform Quality & Experience team at Grab is composed of passionate individuals dedicated to maintaining and improving the experience of users on our platform. We believe in insights from user behavior and data analysis to foster a positive experience for everyone involved with Grab, from driver and delivery-partners to merchant-partners and consumers. As a member of this team, you'll be collaborating across teams and contributing to the strategic advancement of the platform's quality and experience. You will report to Manager, Platform Quality & Experience; this role is based Petaling Jaya. Get to Know the Role This is a high-impact role within Grab, focused on improving marketplace and operational efficiency across the platform, with a mandate to make that experience faster, more reliable, and more efficient for all parties involved. You will use deep analytical rigor to diagnose inefficiencies and translate findings into concrete, actionable changes — while leading those changes end-to-end with cross-functional stakeholders. If you are someone who is energized by complex, ambiguous problems, loves getting into the details of data, and can translate analysis into action, you will thrive in this role. The Critical Tasks You Will Perform Data-Driven Insight Generation: Own the analytical workstream — independently build queries, construct dashboards, and conduct deep dives to surface insights that drive decision-making. You are expected to be hands-on with data, not just a consumer of reports. Policy Development & Optimization: Identify gaps and inefficiencies in existing platform policies through data analysis, and develop or iterate on policies that are fair, operationally sound, and improve outcomes for users on the platform. Project Leadership: Lead cross-functional projects from problem framing through to implementation and measurement. Align stakeholders across teams such as Strategy, Commercial, Operations, Product on problem definitions, proposed solutions, and success metrics. What Essential Skills You Will Need A minimum of 5 years' experience in Strategy, Business Analyst or Consulting is highly valued. Proficiency in the use of SQL is a MUST - you should be comfortable independently writing complex queries to extract and analyze large datasets A proven ability to interpret data, identify gaps within current processes, and devise and implement strategic improvement plans are critical requisites for this role Exceptional skills in stakeholder management and communication are needed Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.