Assistant Manager - Sales & Service (Chennai/Mangalore)

Job description

Key Activities and Responsibilities: The Sr. Engineer will work with the front-line sales forces and Customer’s Technical Representative at each account to improve the equipment reliability and decrease the Total Cost of Ownership by carrying out the following: To provide Sales & Service support to customers in assigned territory for company’s product range. Generate leads and drive to realize the Sales. 100% utilization of C4C CRM system to track leads, opportunities, forecast and customer accounts. To perform installation and commissioning of seals, systems & couplings as and when required. To maintain customer plants, record & drawings in proper order To conduct seal, system & coupling inspection with customer and provide technical advice. Present company products & services to customer base and ability to provide training to customers To liaise with different departments on the orders & sales status To provide quotations on all inquiry under his responsibility Monthly orders bookings as per assigned target to meet the deliverables of the territory. Gain understanding of systemic and chronic failures and develop plan accordingly to eliminate Understand feasibility needs, quantify benefits and prepare proposals Upgrade & review installations make engineering proposals and optimize arrangements. Data Management & Reliability data management, trending, analysis and reporting, plant schedules, maintenance history, upgrade plans and proposals. Contract KPIs as required. Stock Management rationalization and cost control. Understanding & building relationships and developing intimate knowledge of people, processes, procedures and drivers Form integral part of client’s in-house team of reliability engineers, maintenance supervisors and area managers. Manage, initiate and coordinate actions. Monthly internal & external reporting Skills and Experience Education/Training: University Degree/Diploma in Mechanical Engineering or similar field. Experience: • 8+ years of relevant mechanical engineering qualifications and experience predominantly on rotating equipment applications and maintenance. Knowledge/Skills: Extensive knowledge rotating equipment’s covering pumps, compressors, mechanical seals Strong Commercial and Technical Skills. Communication and presentation skills. Field exposure working at customer sites Hands-on experience on Wet seals will be an added advantage. Languages: Tamil, English, Hindi and Kannada will be an added advantage. Reports to: Regional Manager-South India Work Environment: Work environment is typically considered an office environment during normal or extended business hours. However, this role will be purely based at customer premises. With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. Join us for a great career with competitive compensation and benefits, while helping engineer a better future. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ( Careers - Smiths Group plc ) John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.