Assistant Manager / Sr. Executive – Customer Care

Job description

JOB DESCRIPTION Position Summary: The incumbent shall be responsible for providing high level of technical support to customers at their assigned location Key Roles & Responsibilities: § Attend breakdown calls of electrical and mechanical nature § Generating target revenue for services and spares § Collect feedback from customer and share it with the concerned department § Prepare reports by collecting, analyzing, and summarizing information § Effectively handles customer inquiries and complaints § Coaching and developing distributor service team Candidate Profile: Qualification & Certification (if applicable § Diploma or Engineering Graduate (Electrical / Mechanical) § Good academic records, 60 % & above across all academics Experience § Minimum 5 years of relevant experience in service Computer Skills § Proficient in MS Office Communication & Language Proficiency § Strong written and verbal communication skills § Simple, clear and customer-centric communication § Excellent business communication and presentation skills Organization Name Signode India Limited Position Title Assistant Manager /Senior Executive Reports to Sr. Manager - Customer Care Department Reliability Services Job Location/Country Jaipur - India Core Competencies/Skill/Any other attribute relevant to the role § Practical knowledge of mechanical, electrical and knowledge of PLC programming § Passionate about service § Good problem-solving skills § Self-motivated and goal-oriented, desire to deliver results § Fast learner and quick thinker Why Signode? We are an employee centric organization and believe in empowering our employees. Through our policies, procedures and employee engagement interventions, we focus on building a motivated, engaged and talented workforce that will strive towards Signode’s growth. We are an equal employment opportunity employer and believe that embracing Diversity and Inclusion will help pave the way for a sustainable future by attracting and retaining the most talented people. As you join Signode, you will discover how it feels working with passionate teams who excel at their work, a team that encourages and rewards individuals for their ability to think out of the box and a team that provides exposure to help individuals discover their hidden potential and add value to the organization.