Assistant Manager (Ticketing Operation)

Job description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. Job Function The Ticketing Operations Team at Marina Bay Sands plays a pivotal role in delivering exceptional guest experiences through seamless execution of ticketed attractions and events. Structured into two synergistic sub-teams that bring specialized expertise while working in unison to ensure operational excellence across all ticketing touchpoints. Event Ticketing Services Team focuses on defining ticketing requirements, optimizing sales strategies and leveraging data insights to enhance both operational efficiency and overall customer journey. Event Ticketing Systems Team oversees the technical backbone of our ticketing system, driving continuous enhancements and ensuring robust, reliable performance to support business needs. This role is recruiting an Assistant Manager for the Event Ticketing Services Team. Stakeholders Management Serve as the primary point of contact for client services and stakeholders, addressing ticket-related inquiries and providing solutions for ticket build requirements. Coordinate with internal and external stakeholders to prepare for ticket sales, ensuring alignment and prepare for upcoming events. Drive effective communications and coordination across multiple stakeholders to manage timelines and deliver on concurrent event requirements with precision. Event & Product Configuration Own the end-to-end set up of events within the ticketing system, including seat inventory management, pricing configuration for current and future ticket builds. Configure and optimize access control system to ensure secure, efficient and seamless entry operations across all venues. Perform thorough checks to ensure accuracy and functionality of ticket configurations prior to deployment. Report and Data Analysis Generating regular reports – daily, weekly or monthly, as required by the business to monitor trends and performance metrics. Prepare comprehensive reports including post-event reviews, ticket sales summaries and analytics to support business insights and decision making. Liaise with various departments including Finance, ArtScience Museum, Attractions, Front-of-House, Marketing, MICE to communicate events and reports requirements. Revenue analysis as directed by Managers or stakeholders and make recommendations regarding forecasting and budget planning. Ticketing System Management (Day-to-day) Oversee the end-to-end process of ticketing systems enhancement: Evaluate requests from stakeholders and continuously identify areas for process improvement and automation. Review and prioritize enhancement requests based on urgency, revenue impact, and operational needs. Collaborate with Legal, Finance, and the ticketing partner to review contracts and processes for constant improvements. Document all enhancements and procedures for future reference and training purposes. Provide ongoing support and troubleshooting assistance for ticketing system-related issues. Maintain positive relationships with stakeholders and regularly check for updates to ensure timely management of timelines. Ticketing System Management (Technical Project) Manage and follow through all administration aspects of ticketing system project (eg: Change in ticketing system, contracts, financial reports and reconciliation). Draft Statement of Work (SOW)s, review ticketing agreements and contracts. Develop, administer, and manage the ticketing system in line with company policy and ‘best practice’ procedures and recommend improvements and updates as required to ensure best use of the latest technology. Any other duties as assigned. Requirements Education Candidates should have at least a Degree in Business Administration, Events Management, Hospitality, or another related field. Experience Minimum 2-4 years’ experience in Entertainment, Attractions/Events ticketing. Experience of ticketing systems and platforms has a strong advantage. Resilient, analytical, and detail-oriented, with the ability to manage competing priorities, solve problems strategically, and maintain accuracy in a fast-paced environment. Strong written and verbal communication skills, with the confidence to engage across various levels of the organization. Self-motivated and independent, yet a collaborative team player. Will be required to guide executives and deputize for the Manager in their absence. Comfortable to work extended hours during event days (including weekday evenings, weekends and public holidays). Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.