Assistant Nursing Director, Virtual Care Operations

Job description

About This Role Redirect Health operates a fully virtual model of care where nurses, providers, medical assistants, referral coordinators, and care teams work together to deliver exceptional care without the complexity of the traditional healthcare system. The Assistant Nursing Director of Virtual Care Operations provides operational and clinical leadership across our nursing and care coordination functions. This leader is responsible for developing nursing leaders, creating scalable care delivery processes, ensuring clinical quality, and building the operational structure needed to support substantial growth. This role is designed for tomorrow's organization, not just today's team size. We're looking for a leader who can build the systems, people, and accountability structures that will support a rapidly growing virtual care model. Unlike a traditional hospital or medical office environment, success in this role requires someone who is energized by innovation, embraces change, and is passionate about creating a better healthcare experience for members and families. This Role Is Built For Someone Who Is first and foremost a nurse leader with strong operational instincts Believes healthcare should be simpler, more affordable, and easier for members to navigate Thinks in systems and scale, not just daily tasks Leads with compassion, accountability, and high standards Builds teams and develops future leaders Thrives in a fast-moving environment where improvement is constant Wants to help shape the future of healthcare delivery rather than maintain traditional processes Is energized by solving problems that improve the lives of members and families What We’re Looking For We’re looking for someone who: Registered Nurse (RN) license; other advanced clinical licensure (NP, PA) or equivalent clinical leadership background will be considered Master of Business Administration (MBA), Master of Healthcare Administration (MHA), Master of Science in Nursing Leadership (MSN), or equivalent advanced leadership education 7+ years of healthcare experience, including meaningful clinical experience and progressive leadership responsibility 5+ years of leadership experience, including leading managers, supervisors, team leads, or other nursing leaders Experience in healthcare operations, virtual care, telehealth, care coordination, utilization management, case management, referrals, or similar healthcare delivery environments Demonstrated success building, scaling, or transforming teams and operational processes Strong operational, financial, and analytical acumen with the ability to make data-driven decisions Excellent communication skills and executive presence Based in the Phoenix, AZ area or able to reliably work in-person Preferred: Experience leading virtual nursing or telehealth teams Experience with eClinicalWorks, CRM systems, and healthcare operations platforms Experience designing staffing models, workforce plans, and organizational structures Experience in a high-growth healthcare organization History of promotion into progressively larger leadership roles due to strong performance and results Why Join Redirect Health Not Your Traditional Healthcare Leadership Role Many healthcare leadership roles focus on navigating bureaucracy, managing staffing shortages, and maintaining legacy systems. This role is different. We're looking for leaders who believe healthcare can be better and who want to help build a model that prioritizes affordability, accessibility, simplicity, and exceptional member experiences. If you're excited by innovation, growth, problem-solving, and leading teams that directly improve people's lives, you'll find purpose here. What You’ll Earn Salary range: $100,000 - $115,000 per year FREE healthcare for you and your entire family Dental & Vision insurance Paid time off & sick time 401(k) access A mission-driven team that believes in doing the right thing Ready to Make a Difference? If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you. Legal Stuff Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice. Redirect Health does not provide employment-based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship. Growth Track Role — Built for Who We're Becoming, Not Just Who We Are Today Healthcare shouldn’t be something you worry about when taking care of your family. That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck—and the same is true for your spouse and children. No monthly premiums No deductibles No surprise medical bills Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans. This isn’t a perk. It’s part of our mission. Who We Are Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance. We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity. If you want your work to matter to families every single day, you’ll find purpose here. How We Work (Our Core Values in Action) At Redirect Health, our values guide how we show up for each other, our clients, and our members. We do our best work when we: Obsess Over People – We are always helpful, friendly, and human Own It to Completion – If we take something on, we see it through Always Improve & Adapt – We learn quickly and adjust without ego Start with “Yes, We Can Help You” – We lead with solutions Succeed as a Team – We win through trust and collaboration Detest Waste & Unnecessary Complexity – We simplify to focus on what matters