Assistant Restaurant Manager

Job description

**Assistant Restaurant Manager reporting to the General Manager for our location in the Wellington Green Commons.** **Job Summary** Under the direction of the General Manager, the Restaurant Manager supports the management team to ensure the execution of standards and the outcome of company goals within a TooJay’s restaurant. This position requires the ability to motivate and train team members to meet the Guest’s expectations. **Qualifications:** - High school diploma and 1-2 years of experience in a restaurant or related field - Current Manager Serve Safe Certification or ability to obtain it by end of training - Must have and maintain a valid driver’s license and proof of insurance and a driving history - acceptable to the company **Physical Requirements** - Flexible and long hours required at times. Managers are scheduled based on a 55 hour work - week - Medium work, exerting up to 50 pounds of force occasionally, and/or 30 pounds of force - frequently or constantly to lift, carry, push, pull or otherwise move objects - Able to stand during entire shift - Capable to maneuver throughout the dining and kitchen area throughout the shift - Able to operate all front and back office computer systems and all office, cleaning, cooking - and food preparation equipment - Able to reach overhead, bend below the waist, crouch, lift, stand, sit, twist and communicate - Intentions **Knowledge/ Communication / Personality Requirements** - Clearly conveys information and ideas - Evaluates situations and if necessary, accurately selects alternative courses - Maintains composure and objectivity under pressure, Effective at active listening to - understand and clarify concerns or issues raised by internal and external guests - Shows initiative in job performance, including anticipating, preventing, identifying and - solving problems as necessary - Understands financial information and data - Has the ability to plan and organize - Understand and adheres to company policies and procedures **Job Responsibilities:** - Manages the activities of the restaurant team; This includes candidate interviews, hiring, ongoing training and communication of performance standards to ensure complete job - knowledge and skill development of team members - Engages with Guests to create a personable and seamless experience. Uses all service related - feedback to continually improve service levels, drive overall Guest satisfaction, increase - return visits and reduce Guest complaints - Meets restaurant financial objectives by forecasting requirements, controlling food cost, - scheduling expenditures, analyzing variances and initiating corrective actions - Partners with HR to ensure any termination of a team member is conducted with respect and - dignity after proper documentation which has given that team member the opportunity to - improve their behavior - Teaches, coaches and mentors others to maintain high standards. Establishes credibility - through competence, continuity and integrity - Has full knowledge of company regulations, policies, procedures, standards and goals. - Performs duties at any given time to ensure proper execution. Consistently displays drive, - energy and operates with a sense of urgency during each shift - Fosters open communication with management and team members - Effectively provides performance feedback through coaching and timely reviews - Conducts counseling sessions with team members using TooJay’s Problem/Solution Notice, - focusing on facts and respecting the dignity of the team member - Maintains cleanliness of the restaurant by inspecting and directing work actions of team - members - Ensures safety, sanitation and security guidelines are followed at all times and immediately - resolves any items identified through daily operational plan and flow charts; completes any - accident reports immediately and accurately; is responsive to any requests from Corporate - Risk Management - Communicates and enforces the priority of back door security - Maintains ambiance by controlling lighting, music, temperature, marketing displays and - cleanliness of small wares; ensures floors are clean, dry and free of debris throughout the - shift and dining room is clean and in good condition - Guarantees commitment to uniform and grooming standards for themselves and the team - Conducts motivating pre-shift meetings are conducted each shift and aligns with daily - operational plan and restaurant goals - Contributes at weekly management directional. Participates at all staff meetings and - facilitates departmental meetings when necessary - Monitors productivity of team throughout the shift - Reports to team members on financial results, guest feedback and controllable they impact - Recognizes and makes adjustments in staffing based on changing business levels using - labor matrix parameters - Maximizes profitability by ensuring accurate execution of recipes, Par levels and POS checks - Supports company initiatives by educating and training team members to achieve success - Follows all cash handling, house account, deposit and credit card policies. Reconciles comps, - voids, discounts and cash shortages and takes corrective action - Communicates to the General Manager on the status of their shifts; including financial - results, issues affecting guests or team members and individual achievements - Checks email daily and reacts appropriately to requests from the corporate office - Performs any other duties as requested by the Restaurant Support Center Team and/or - General Manager