Assistant Restaurant Manager - All Day Dining (Japanese Speaker)

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Embodying Osaka’s rise as a global city, Four Seasons Hotel Osaka forms the core of a new lifestyle destination at the heart of western Japan’s biggest city and the region’s hub of commerce and culture. As the city’s new icon of luxury and style, Four Seasons provides a pitch-perfect modern take on the quintessential ryokan (traditional Japanese inn) with a range of unique, immersive experiences that deliver a true sense of Japan. From our entire floor of meticulously designed Japanese-inspired guest rooms to our private ofuro (traditional baths), Four Seasons is a contemporary portal to the authentic heart of Osaka, immersing you in the city’s intriguing blend of heritage and modernity. About the role All Day Dining Assistant Restaurant Manager is responsible for supporting the Restaurant Manager in overseeing the daily operations of the all-day dining Jardin. This includes ensuring high levels of guest satisfaction, maintaining service standards, managing staff, and ensuring the smooth operation of food and beverage services throughout breakfast, lunch, afternoon tea and dinner periods. What you will do Assist in managing day-to-day operations of the all-day dining restaurant to ensure smooth service across all shifts. Supervise and coordinate activities of the service team, including scheduling, training, and performance management. Ensure guest satisfaction by maintaining service excellence, handling complaints, and resolving any service issues promptly and professionally. Implement and maintain service procedures and policies to ensure high standards are met consistently. Assist in inventory control, stock ordering, and cost management to meet budgetary targets. Ensure compliance with health, safety, hygiene, and sanitation standards. Support in organizing special promotions, theme nights, and events to drive outlet revenue. Prepare daily reports, analyze performance metrics, and suggest operational improvements. What you bring Strong leadership and people management skills. 2–4 years of relevant experience in a supervisory or assistant managerial role in a luxury full-service or fine dining hotel restaurant. Working knowledge of restaurant operations systems (POS, reservations, inventory). Ability to work flexible hours including weekends and holidays. Excellent business communication in both Japanese & English. Previous experience in luxury or 5-star hotel settings. Knowledge of local and international cuisine trends. What we offer: • Competitive Salary, wages, and a comprehensive benefits package • Excellent Training and Development opportunities • Complimentary Accommodation at other Four Seasons Hotels and Resort • Complimentary Dry Cleaning for Employee Uniforms • Complimentary Employee Meals