Assistant, Retail (Sales)

Job description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry. ### Job Responsibilities - Accountable for customer satisfaction, and assisting customers with any requirements they may have. - Follow best practices effectively, as determined by the Ninja Management. - Be a team player in the team, to work effectively with peers. - Effectively communicate feedback and improvements to the Area Supervisor. - Communicate and work effectively with other teams to produce the best possible outcome for the company and its clients. - Use Ninja software to execute operations (with training from the Ninja team). - Assist in gathering sales leads and closing prospect. - Assist the Area Supervisor in managing the social media and google account of the store, in terms of content and customer engagement. ### Job Requirements - Minimum qualifications: SPM, with relevant industry experience. - Work experience: More than 1 years of experience working in retail stores. - Professional fluency in English & Bahasa Malaysia; Mandarin is an added advantage. - Proven success in being a team member of a fully functional team. - Hands-on work experience with a proven track record in reaching and exceeding goals. - Strategic thinker with ability to thrive in a fast-paced, entrepreneurial environment; solve complex problems, and develop creative solutions. - Effective verbal communication, with the ability to serve a wide range of customers. - Own transportation required.