Assistant Showroom Manager

Job description

COMPANY INFO About Us: With more than 80 years of industry expertise, STARK is the discerning designer’s go-to source for luxurious custom carpet and rugs. Our Mission: To live our mission of helping create world class experiences, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist. In meeting their needs, we must continue to deliver peace of mind service while offering an expansive, diverse, and innovative product assortment that is accessible and convenient. Our Heritage: Established by Arthur Stark and his wife Nadia in 1938, the foundation of STARK was always to provide the very best products to our customers. With a rich history, third generation owners Chad Stark, as CEO, and Ashley Stark, as Creative Director, bring the STARK legacy into the new century by staying true to their founding principles. To seek out the best craftsman and methods of manufacturing for the most innovative and beautiful designs. STARK is a certified Great Place to Work® (June 2026– June 2027) — and that comes straight from our people. 85% of our employees say STARK is a great place to work, 28 points above the typical U.S. company. See our full certified profile and what our team says about working here: Stark Carpet Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. STARK is on the lookout for a high-performing Assistant Showroom Manager with a rich background in luxury sales and a proven track record of success with trade professionals (Interior Designers, Architectural Firms). Join our vibrant team in the San Francisco, CA showroom and play a pivotal role in elevating our brand! Overview: The Assistant Showroom Manager at Stark Carpet plays a key role in driving sales growth, nurturing exceptional client relationships, and maintaining operational excellence. This position is perfectly suited for dynamic individuals with a background in luxury sales, expertise in carpets and rugs, and an understanding of the design trade industry. Characteristics of a successful candidate are enthusiasm, creativity, resiliency, a self-starter, strong communicator, and team player. In support of and in conjunction with the Showroom Manager, as needed, the Assistant Showroom Manager will take on the following key responsibilities, acknowledging that specific duties may be adapted according to location needs: Sales Excellence: Lead by example to meet and exceed personal sales goals, contributing significantly to the showroom's overall sales achievements. Engage with potential clients effectively, contributing to and enhancing STARK’s sales strategies and client-centric focus. Offer expert advice on product selection by understanding client needs, ensuring a client-first approach. Client Relationships and Sales Growth: Develop and execute strategies to establish and maintain strong, lasting client relationships, ensuring client satisfaction and loyalty. Address client inquiries and issues promptly, aiming for quick resolutions that contribute to the team's and your personal sales goals. Utilize technological tools and platforms to enhance client communication and relationship management, streamlining sales processes and improving client engagement. Cultural and Sales Leadership: Embody and promote STARK’s mission, vision, and values, focusing on sales excellence, creativity, and client service. Foster a team culture of collaboration, continuous improvement, and sales-oriented mindset, ensuring all team members are motivated and equipped to contribute to sales targets. Guide and support the showroom staff, emphasizing the importance of sales achievements through personalized coaching and leveraging technology to improve sales efficiency and effectiveness. Showroom Operations: Oversee daily showroom operations, ensuring they align with STARK’s standards and contribute to sales success. Lead the adoption of technology in the showroom to enhance operational and sales efficiency, ensuring a seamless client experience. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This role requires a dynamic sales professional who is ready to lead from the front, drive sales success, and elevate client relationships in a luxury environment. If you're passionate about achieving sales excellence and thrive in a collaborative and upscale setting, Stark Carpet offers an exciting opportunity to grow your career. Job Requirements: A strong passion for interior design, preferably with a B.A./B.S. Degree in Interior Design or a related field. 5+ years of luxury sales experience (preferably in the design trade industry) Sales leadership experience preferred Exceptional organizational, communication, problem-solving, and technological skills. Essential Competencies and Skills: Leadership and Vision: Inspire and guide the team towards our goals with clear vision, employing a coaching approach to develop skills, enhance performance, and align individual growth with organizational objectives. Sales Acumen and Client Focus: A deep understanding of sales strategies and a commitment to customer service excellence. Operational Efficiency: Ability to streamline showroom operations with proficiency in financial management. Innovation and Adaptability: A forward-thinking approach to embracing new technologies and processes for continuous improvement. Communication and Collaboration: Outstanding verbal and written communication skills to facilitate effective teamwork. Detail Orientation: A meticulous attention to detail in upholding showroom standards and ensuring quality. Accountability: Demonstrates a high level of responsibility by owning actions and decisions, fostering trust within the team, and contributing to a successful management environment. Negotiation Skills: Exhibits excellent negotiation capabilities, combining strong communication skills, a comprehensive understanding of business needs, and the ability to be assertive yet empathetic, characteristic of high-performing managers. Initiative and Creative Problem-Solving: Embodies a proactive mindset, constantly seeking innovative solutions and creative approaches to challenges. Exhibits resilience in the face of adversity, quickly adapting and overcoming obstacles to ensure continuous progress and improvement. Benefits: Health Insurance Dental Insurance Vision Insurance Supplemental Benefits Great Paid Time Off Policy 401k match