Assistant Spa and Wellness Manager

Job description

Company Description A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Anantara The Marker Dublin Hotel is a sleek, contemporary landmark inspired by the elements and overlooking the waterfront of Grand Canal Square. This luxury hotel in Dublin is in an ideal position for exploring the city’s main tourist attractions and its main business and financial district. It is conveniently close to the IFSC and the Convention Centre Dublin. Part of the regenerated Docklands that exemplify the city’s cosmopolitan future, the hotel is ideal for both business Job Description Duties as the Assistant Spa and Wellness Manager would be To assist with the daily operations including the reception, gym, leisure area and treatment rooms. To cover reception whenever required. To carry out a full walk of the Spa areas at the beginning and end of shift and ensure that all checklists are being carried out by the team. To ensure all areas are checked to the highest standards of cleanliness and maintenance is reported promptly and followed up until completion. To ensure departmental briefings are carried out at relevant times in the absence of the Spa & Wellness Manager. To attend all meetings as requested in the Spa Managers absence e.g., morning briefings, HOD monthly meetings etc. To deal with and resolve any team member performance issues that arise in the absence of the Spa & Wellness Manager. To ensure that all team members comply with the employee handbook and the hotel grooming’s policy. To manage the Time and Attendance System and ensure it is monitored in the absence of the Spa & Wellness Manager. To ensure that all team members are rostered in accordance with the Organisation of Working Time Act and that rosters and payroll for the team are completed in line with internal procedures. To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests. To deliver excellent care to our guests. To assist with the implementation of the Spa Standards using LQA and Anantara SPA operating procedures. To lead and continually re-assess/train spa therapists to ensure the highest level of delivery, knowledge, and experience at all times, this includes a set induction period for all new team members. To assist in conducting quality self-assessments on a weekly basis. To create a warm and welcoming atmosphere for our guests, ensuring their needs are met and expectations are exceeded at every touchpoint. To assist in maximizing the Spa’s business potential through effective yield management, booking procedures, strong retailing and up selling. To monitor booking and email platforms. To ensure all administration logs are accurate and being updated daily. This includes but is not limited to daily reporting, membership logs, gift vouchers, turn away reports, commission and gratuity reports. To carry out monthly stock takes, ensuring accurate recording of the inventory in SAP. To manage the ordering of products when required. To resolve any invoicing incidences related to Spa orders working closely with the stores team. To monitor guest feedback and to assist the Spa & Wellness Manager with the implementation of systems to address relevant comments thus ensuring continuous guest satisfaction. To assist in ensuring guest feedback is acted upon in a timely manner. To work with the Spa & Wellness Manager to initiate and instigate new ideas and avenues for guaranteed future growth and development. To comply with the hotels’ cash handling procedures and ensure that all team members are trained accordingly. Knowledge of Thai culture will be valued. Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate has the ability to deliver a high level of service in a confident and professional manner. Must also currently have the right to work Full time in Ireland / EU. Qualifications Must have at least 2-3 year experience working in a luxury Spa at Therapist or Supervisor level CIDESCO or ITEC Beauty & Spa qualifications or prior experience leading a spa and wellness team Additional Information Videos To Watch