Assistant Spa Manager

Job description

Company Description Constance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature. We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day. Job Description Constance Ephelia , a luxurious resort in the Seychelles, is seeking a professional and customer-focused Assistant Spa Manager to join our award-winning wellness team. This role offers an exciting opportunity to contribute to the management and growth of our world-class spa facilities while ensuring exceptional guest experiences. Assist the Spa Manager in overseeing daily operations and maintaining high standards of service Supervise and motivate the spa team, ensuring efficient scheduling and optimal performance Manage guest bookings, inquiries, and feedback, ensuring prompt and professional responses Assist in developing and implementing new spa treatments and wellness programmes Monitor inventory levels and place orders for spa products and supplies as needed Ensure compliance with health and safety regulations and maintain a clean, hygienic environment Assist in financial management, including budgeting, revenue tracking, and cost control Collaborate with other departments to promote spa services and create cross-selling opportunities Participate in staff training and development initiatives to enhance team skills and knowledge Stay informed about industry trends and incorporate innovative practices to enhance the spa offering Conduct regular quality checks on spa treatments and services to maintain excellence Assist in developing and implementing marketing strategies to increase spa revenue and attract new clients Manage and resolve guest complaints in a timely and professional manner Coordinate with external vendors and partners to ensure smooth delivery of spa products and services Assist in organising and executing special events and promotions to showcase the spa's offerings Qualifications Diploma or degree in Spa Management, Hospitality Management, or a related field Minimum 2-3 years of experience in spa management or a similar role within the luxury hospitality industry Proficiency in spa management software and financial management tools Strong leadership skills with the ability to motivate and guide a diverse team Excellent customer service skills and a passion for delivering exceptional guest experiences In-depth knowledge of spa treatments, therapies, and current wellness industry trends Relevant spa or beauty therapy certifications Strong organisational and time management skills Ability to work flexible hours, including weekends and holidays Fluency in English; knowledge of French or Creole would be advantageous Familiarity with health and safety regulations in the spa industry Adaptability to work in a tropical island environment and multicultural setting Additional Information WORK WITH CONSTANCE 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do. We believe in continuous learning and growth to help our teams achieve their full potential. A strong family spirit is part of our identity, we support and care for one another. We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. Our passion for luxury hospitality is reflected in every detail of the guest experience. We are committed to environmental and societal contributions, integrating sustainability into everything we do. 🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service. 🌿 Be part of a company that values people, innovation, and excellence. Videos To Watch