Assistant Store Manager

Job description

ABOUT THE POSITION With over 430 retail stores worldwide, our Store Leadership Teams are essential to our business. From ensuring effective store operations, strategies, and procedures, to guiding and developing team members, our Store Leadership Teams help create memorable customer experiences while supporting and helping drive the company’s mission of “Connecting Active People with Their Passions.” As an Assistant Store Manager, you will be a key member of the Store Leadership Team, and you will assist the Store Manager to ensure effective store operations. This role executes strategies to improve customer service, drive store sales, and increase profitability. Serving as a positive role model and leader, this position will support the Store Manager in cultivating a collaborative team environment and delivering exceptional customer service. HOW YOU’LL MAKE A DIFFERENCE Provide leadership and direction to store staff, including supervisors and associates. Execute and support plans to enhance employee productivity and performance. Assist the Store Manager in interviewing, hiring, training, and coaching staff, as necessary. Provide coaching and direction on a day-to-day basis to ensure staff performance standards are met. Maintain appropriate inventory levels through effective replenishment, organization, shrink control, and communication. Assist the Store Manager with the development and implementation of action plans to address any issues relating to store sales, goals, safety, training, and personnel development. YOU HAVE No specific education required (High School Diploma or GED preferred) 5+ years of experience in position or specialization Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone. Ability to use judgment to identify and resolve day-to-day technical and operational problems. Effective communication skills; able to exchange ideas and information with the store leadership team, associates, and consumers. JOB CONDITIONS Frequently in an active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise. Occasionally requires the ability to work in a place. Ability to communicate clearly with others. Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability. This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.