Assistant Store Manager @ Cleveland Museum of Natural History

Job description

The Role: As the Assistant Store Director, you’ll be at the center of our store’s vibrant operations, leading a dynamic team and ensuring that every guest’s experience is extraordinary. Your goal? To drive the store’s success by blending top-tier guest service with a love for retail. If you thrive in a fast-paced, guest-focused environment and are excited about contributing to a mission-driven organization, this role is tailor-made for you! What You’ll Do: • Inspire and Lead: Uphold and promote Event Network’s Core Values, fostering a positive and inspiring atmosphere for both our Team Members and Guests. • Collaborate and Grow: Partner with the Store Manager to recruit, develop, and mentor a talented team that shares your passion for delivering exceptional guest service. • Drive Excellence: Manage daily operations with a focus on guest service, visual merchandising, team management, and driving sales. • Create Memorable Experiences: Ensure every guest leaves with a smile by delivering exceptional service and creating a store environment that mirrors the excitement of the museum. • Master Merchandising: Keep our store visually stunning by following presentation plans and staying ahead of merchandising trends. • Set High Standards: Hold yourself and your team accountable to the highest performance standards, consistently exceeding guest expectations. What You Bring: • Experience: At least three years of experience in a retail leadership role, with a strong background in sales, merchandising, and team management. • Passion for Sales: An entrepreneurial spirit with a passion for sales and the ability to motivate your team. • Leadership Skills: Proven ability to hire, train, and inspire a team to deliver their best. • Service Excellence: A deep commitment to guest service and a talent for creating memorable experiences. • Flexibility: Availability to work a flexible schedule, including evenings, weekends, and holidays, to meet the needs of the business. • Positive Energy: A track record of fostering a positive and engaging work environment. • Must Be: 18 years or older to apply. Physical Demands: • Active Role: Be prepared to stand, walk, and handle merchandise frequently throughout your shift. • Hands-On Work: Occasionally, you’ll need to reach, climb, stoop, kneel, crouch, or crawl to ensure smooth operations. • Lifting: Regularly lift and/or move up to 40 pounds. • Inclusivity: We’re committed to making reasonable accommodations for individuals with disabilities to perform the essential functions of this role. Pay rate: $18/hr