Assistant Tenant Services Supervisor

Job description

​ Job Purpose Assist PM / APM in supervising staff and managing specified operational functions within the building in supporting the buildings overall operation. Key Responsibilities • Serve as the shift-in-charge to ensure smooth day-to-day operation of specific assigned building facilities (including carpark) and management services which include: customer services, maintenance, cleaning, security, traffic etc, so as to deliver first class services to all tenants. • Enforce landlord’s rights and statutory requirements. • Monitor the performance of contractors together with TS team as and when enquired. • Motivate and monitor staff members supervised to work closely with Leasing, Security and Technical teams to ensure smooth daily operations, marketing and company activities. • Handle complaints, requests and enquiries, issue complaint-handling forms/work orders to respective departments concerned, support marketing activities and continuously strengthen relations with tenants. • Supervise and ensure proper execution of emergency procedures established by the Company. • Support the Tenant Services Manager/Assistant Tenant Services Manager in implementing the company policies such as customer services, Safety, Health and Environmental as directed, ensuring initiatives are effectively carried out. • Motivate, train and develop staff members supervised to meet organisation’s current and future needs. • Work with subordinates to identify areas where work process might be improved or streamlined and make relevant recommendations. • Perform any other duties as assigned by the senior. Skills, Qualifications and Experience Requirements • Form 5 or above with at lease 3 years property management experience; less working experience may be considered for higher qualification. • Holder of Security Personnel Permit. • Good leadership and interpersonal skill. • Good communications skill. • Fluent in spoken and written English and Cantonese, competence in spoken Mandarin preferred. • Work on shift and call. • Excellent customer service attitude. • Can deliver clear instructions.