Assistant Trek Guide

Job description

About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours. With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it. Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world. If all that sounds like your kind of thing, well, we can’t wait for you to join us. Thinking of travelling the world as a G Adventures Tour Leader? Do you have amazing travel experiences to share with others? Are you well organized, flexible, out-going, with a good sense of humour? Is dealing with people enjoyable for you? Are you young at heart and ready to work with passion and purpose? If you answered yes to the above questions, we may have the adventure job that you've been looking for! At G Adventures we call our Tour Leaders, Chief Experience Officers or CEOs. The owner of the company sacrificed his title because he truly believed in the front line of the business. Becoming a CEO means that you will need to be more than just a tour leader, we ask that our CEOs do not merely focus on the logistics of the tour, but create a unique and unforgettable experience for all our travelers. Responsibilities Consistently deliver a high level of customer service and traveller satisfaction. Provide leadership for our travellers and be responsible for their well-being. Continually increase your knowledge about the visited country, its culture, religion, current affairs, environment, etc. Have detailed knowledge of hotels, sights, restaurants, transport, souvenirs, prices, etc. Maintain a valid passport and visa. Keep vaccinations and preventive medication up to date. Act as day-to-day guide, interpreter and manager of the group. Deal directly with your traveller's issues and concerns, ensuring that passenger satisfaction is effectively achieved. Maintain the established travel itinerary as closely as possible, making changes only when necessary. Make reservations for accommodation, transportation and activities as required. Assist and accompany travellers during optional activities and meals. Advise travellers on suitable restaurants, additional transport requirements, purchase of souvenirs, etc. Maintain daily expenditure accounts, retain receipts and keep expenses within the trip budget provided. Provide a report for each trip, in the requested format and keep the Trip notes updated in the standardized format. Train new Guides as requested, passing on as much trip-related information as possible. Provide assistance to the regional offices when requested by Managers or by the Toronto office. Requirements University degree or College certificate in tourism Tour Guides is mandatory. Valid official Carnet de Acreditados is mandatory. Minimum 2 years active in the field working either as a tour guide, a trek guide, or in customer service. Delivered tours in South America and preferably with experience with Inca Trail and Lares Trek. Able to walk up to 20KM a day, carry 4KG of emergency equipment and sustain altitudes of up to 500 meters above sea level Excellent people skills. Awareness of and commitment to sustainable tourism. Resourceful, decisive and able to take action and resolve problems as they arise. Bilingualism and language skills (English and knowledge of the local Andean language are both mandatory). Knowledge of regional and local area. First Aid/CPR Certification. Background in basic computer and social network skills. G Adventures is committed to fostering a diverse and inclusive environment. We consider all qualified applicants. If selected, G Adventures offers support via a variety of Team Resource Groups.