Assistant Vice President, Digital Payments

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Lead the growth, commercialization, and management of Digital Payments products. The role is responsible for driving product performance, managing strategic partnerships, delivering customer-centric initiatives, and collaborating with cross-functional teams to enhance payment capabilities and customer experience. Key Responsibilities Manage and grow Digital Payments products to drive customer adoption, engagement, and transaction growth. Develop and execute product strategies, business initiatives, and customer campaigns to achieve portfolio objectives and business targets. Manage relationships with payment networks, strategic partners, merchants, and ecosystem stakeholders to deliver mutually beneficial outcomes. Drive end-to-end campaign execution, including business requirements, fulfilment, performance tracking, and post-campaign reviews. Collaborate closely with Digital Banking, Marketing, Operations, Compliance, Risk, and Data teams to deliver product enhancements and new capabilities. Translate business requirements into clear functional specifications and work with technology teams throughout the development lifecycle. Monitor product performance, customer behaviour, and market trends to identify growth opportunities and recommend strategic improvements. Lead and support product launches, system enhancements, regulatory initiatives, and digital transformation projects. Ensure strong governance, operational readiness, and compliance with regulatory and internal risk requirements. Prepare business cases, management updates, and performance reporting to support strategic decision-making. Key Skills & Experience Degree in Business, Marketing, Finance, Information Systems, or a related discipline. Minimum 5-8 years of experience in Payments, Digital Banking, Cards, Product Management, or related financial services functions. Strong understanding of digital payment ecosystems, including QR payments, mobile wallets, and emerging payment technologies. Proven experience managing external partners, cross-functional stakeholders, and strategic initiatives. Strong commercial acumen with experience driving product growth, customer acquisition, and engagement. Technically proficient with the ability to translate business requirements into technology solutions and work effectively with relevant teams. Strong analytical, project management, and problem-solving skills. Excellent communication and stakeholder management skills, with the ability to influence across all levels of the organisation. Self-motivated, results-oriented, and comfortable managing multiple initiatives in a fast-paced environment. Who we are As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. What we offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers. What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.