Assistant Vice President – Facility and Construction (F&C) Operations Team Lead

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they are consumers, corporations, governments, or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. Citi’s Enterprise Services and Public Affairs (ESPA) aims to enhance how our stakeholders perceive and experience Citi. We manage our reputation by engaging with our stakeholders and delivering great spaces and services to colleagues and clients. We’re currently looking for a high caliber professional to join our team as Assistant Vice President (AVP) – Facility and Construction (F&C) Operations Team Lead - Hybrid based in Mumbai, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. For instance: • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. • We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. • We empower our employees to manage their financial well-being and help them plan. About the Team: Real Estate services (RES) provides services and premises that are cost effective, safe, and productive to Citi Businesses, through a network of regional offices and a team of international realty advisors. RES manages approximately 2,500 properties (36 MM Sf) and supports businesses through the development and maintenance of office buildings, data centers and branches. The products and services include premises acquisition and disposal, construction (including fit outs, moves and changes), maintenance, facilities management, and utilities supply. In this role, you’re expected to: The Assistant Vice President (AVP), F&C Operations Team Lead is responsible for leading a team that supports Real Estate Services (RES) project compliance activities across the project lifecycle. The role ensures adherence to Citi policies, procedures, standards, and governance requirements while maintaining high-quality project documentation, financial controls, and operational excellence. The AVP serves as a key partner to Project Managers, Facilities Managers, Finance, Procurement, and Vendor Management teams by overseeing project initiation, compliance reviews, quality assurance, purchase-to-pay processes, and project closure activities within REALM and P2P systems. The AVP needs to demonstrate strong leadership, operational discipline, and deep understanding of compliance and governance requirements. Needs to effectively balance people leadership, risk management, process efficiency, and stakeholder support to ensure projects are executed in a compliant, controlled, and efficient manner while delivering exceptional service to the business. Key Responsibilities Team Leadership & People Management Lead, coach, and develop the team to achieve operational excellence and service delivery goals. Manage team capacity, workload distribution, and resource planning to optimize productivity and performance. Conduct regular performance reviews, provide constructive feedback, and support employee development initiatives. Foster a culture of accountability, continuous improvement, collaboration, and operational excellence. Exceptional problem-solving skills and the ability to make quick, effective decisions. Strong analytical skills and a data-driven mindset to track and measure performance Compliance & Governance Ensure compliance with Citi policies, procedures, standards, and regulatory requirements across all project activities. Monitor project documentation and records to ensure completeness, accuracy, and audit readiness. Review contracts, permits, certificates of insurance, scope documentation, and supporting approvals to ensure adherence to governance requirements. Identify compliance risks and implement corrective actions to mitigate potential issues. REALM Project Lifecycle Management Oversee project initiation activities, including project setup and validation within REALM. Review and approve Scope Agreements and pre-funding documentation to ensure accuracy and completeness. Partner with project teams to ensure compliance requirements are met throughout the project lifecycle. Support project closure activities and ensure all required documentation is completed and archived appropriately. P2P and Financial Operations Oversee creation and validation of Purchase Requisitions and Purchase Orders within P2P systems. Ensure accurate invoice receipting and supporting documentation review prior to approval. Monitor financial controls associated with project expenditure and procurement processes. Resolve procurement and payment-related issues in collaboration with Finance and Procurement teams. Quality Assurance & Operational Excellence Conduct quality reviews and sample-based audits of team outputs. Develop and maintain operational controls to improve accuracy and reduce processing errors. Analyze operational metrics and identify opportunities for process enhancement. Drive continuous improvement initiatives to streamline workflows, eliminate inefficiencies, and enhance user experience. Stakeholder Management Serve as a trusted advisor to Project Managers and operational stakeholders on compliance and process requirements. Provide interpretation and guidance on Citi operational policies, governance frameworks, and compliance procedures. Collaborate with regional and global teams to support consistent execution of compliance standards. Escalate risks, control gaps, and operational issues to senior management as required. Required Qualifications Bachelor's Degree in Finance, Accounting, Business Administration, Operations Management, Real Estate, or related discipline. Minimum 5 years of experience in operations, compliance, project administration, procurement, or related functions. Minimum 2 years of people management experience leading operational teams. Experience working within global and matrix organizations. Strong understanding of governance, controls, risk management, and operational compliance practices. Preferred Qualifications Experience within Corporate Real Estate, Facilities Management, Construction, or Project Delivery environments. Knowledge of REALM, P2P, procurement, and project lifecycle management processes. Proficient in the use of office applications (MS Word, Excel, PowerPoint, etc.) Accounting or finance background preferred. Experience managing projects and implementing process improvement initiatives. Familiarity with audit, regulatory, and control frameworks. ------------------------------------------------------ Job Family Group: Corporate Services ------------------------------------------------------ Job Family: Facilities Operations ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 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