Assistant Vice President - Front Office Application Support

Job description

About M&G India We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune. Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues. Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business. About M&G Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. About M&G India We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune. Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues. Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business. About M&G Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Accountabilities & Responsibilities · Accountable for working with the Front Office Application support team. · Responsible for Incident Management within the Front Office area. · Responsible for working with Front Office Application support to drive Service Improvement. · Responsible to drive prioritization for the Front Office book of work. · Ability to work in 3 different time zones on rotation basis and over the weekend for business critical activities. · Accountable to work with business users to identify concerns or areas for improvement in their workflows and work with Aladdin ASM, BlackRock and Aladdin Change managers on the resolution. · Responsible for championing the use of Aladdin throughout the business. · Accountable for understanding the entire Trade Life Cycle and prioritize the issue based on criticality. · Responsible for maintaining logs, issue tracking, and documenting resolutions for future reference. · Responsible to provide MI specific to each regional service review (UK, Europe, APAC, Americas) · Participating in any Business Continuity, Disaster Recovery and Failover activities. · Ability to resolve queries related to Business critical applications e.g. Aladdin, Bloomberg, WSO etc. We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.