Assistant Vice President, Outreach Services

Job description

ABOUT US: - We believe that everyone deserves a home! Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness. But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home. Reporting to the Vice President of Outreach and Drop-in Services, the Assistant Vice President, Outreach Services oversees an existing portfolio of street homeless outreach contracts and grants in Brooklyn, Manhattan, and Queens. The Assistant Vice President supervises a team of leadership staff which may include Senior Director(s) and/or Program Director(s). The Assistant Vice President collaborates with other departments within Breaking Ground and represents Breaking Ground to a broad array of external stakeholders ESSENTIAL DUTIES AND RESPONSIBILITIES: • Provide strategic and operational oversight of a portfolio of DHS-funded street outreach contracts across multiple boroughs, ensuring achievement of contractual deliverables, quality standards, program outcomes, fiscal accountability, safety protocols, and compliance with organizational policies and government regulations. • Supervise and provide leadership coaching to the Senior Director and three Program Directors. Ensure continuity of operations during leadership vacancies or absences, including temporary oversight of programs, staffing, and critical client matters • Attract, develop, coach, and retain high-performance team members; develop and facilitate staff development at all levels through trainings, supervision, and communication strategies that increase organizational awareness, accountability, and collaboration. This work is done in partnership with the department’s Program Development teams, Human Resources, Data Services and Compliance and Quality Assurance departments for continuous performance management and improvement • Oversee financial management of the portfolio to promote fiscal responsibility and ensure operations are in accordance with government funding available; including preparation of new need requests, short and long-term budgets goals, purchasing and invoice management, ongoing financial monitoring, and recommending adjustments, such as budget modifications • Provide oversight for day-to-day activities of the portfolio including: crisis and incident management, by collaborating with key stakeholders including department leadership and onsite medical and psychiatric providers/agency Medical Director, and the successful start-up and launch of new programs and initiatives • Achieve and maintain excellent working relationships with grant and contract partners; community stakeholders; other street homeless outreach teams; government agencies and colleagues throughout the organization, leading to mutually understood and agreed upon priorities and collaborative problem solving • Lead or participate in activities that advance Breaking Ground’s mission, including program development and innovation, the creation and implementation of policies and procedures, and defining best practices • Collaborate with executive leadership and cross-functional departments to identify opportunities to expand and enhance programs, improve client outcomes, implement best practices, and drive innovation • Monitor staffing, contract performance, documentation quality, and key performance indicators while fostering a culture of accountability, collaboration, innovation, and continuous improvement • Performs other duties as assigned MINIMUM QUALIFICATIONS: • Master’s degree in Social Work or related field • LMSW/LCSW strongly preferred • Familiar with local and state mental hygiene law for involuntary removal and treatment • Familiarity with DHS, HRA, DOHMH, and other community stakeholders related to street homelessness in New York City • 7 years of experience in homeless services, social service delivery, homelessness policy, or programming development • 7 years of experience in a managerial or supervisory capacity • Demonstrated ability to effectively interface with government agencies • Ability to manage multiple significant priorities, including complex and time sensitive projects • Strong leadership skills, excellent communication skills, and commitment to problem solving and creative thinking • Demonstrated ability to effectively interface with a broad array of stakeholders • Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams EOE/M/F/Vet/Disabled