Assistant Vice President - People Operations

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Why Join? Imagine being part of a team that enables the smooth operation of OCBC's HR functions, providing support to employees across the bank. As a key People Operations team member, you'll play a vital role in delivering exceptional employee experiences, driving process improvements, and fostering a culture of excellence. Job Summary Supports the People Operations function in delivering efficient, technology-enabled, and customer-centric HR services. Balance day-to-day HR operational support with driving digital transformation initiatives across HR through the application of automation, AI, and process improvement solutions. Perform HR IT Support Coordinator role and provide frontline technical support for HR systems and tools. Support HRBP and Talent Acquisition Experience teams in providing Onboarding Logistics Support and Employee Life Cycle Management to ensure effective delivery of HR services. What You Do? HRIS and System Supports (50%) Drive HR automation, digitisation, and process transformation initiatives. Assist to design, develop, and maintain workflow automation solutions via AI tools Identify opportunities to eliminate manual processes and optimise operational workflows through automation and intelligent process design. Collaborate with Group HR, IT, and Operational Excellence teams to deliver digital solutions aligned with business requirements. Troubleshoot user issues and coordinate with IT teams on smooth operation of HR technology to support HR service delivery. Support HR data analytics, reporting, and insights generation to facilitate evidence-based decision-making. Provide training and support to HR and business users on HRIS functionalities People services (50%) Support the delivery of end-to-end HR operational processes, including: Talent Acquisition Operations Employee lifecycle administration People Services Learning Operations Review and streamline HR operational processes to improve efficiency, accuracy, and service quality. Ensure compliance with internal policies, audit requirements, regulatory requirements, and data governance standards. Prepare management information, operational reports, and dashboards to facilitate decision-making. Partner with HR stakeholders to continuously improve employee and manager experience. Support the development, maintenance, and documentation of HR standard operating procedures and controls. Handle ad hoc projects as assigned Who You Are? A degree in Human Resources, Business Administration, or a related field is desirable At least 12 years of relevant experience in a shared service and HRIS environment Proficiency with HRIS systems (e.g. Workday, MRC, etc.), Power Automate, Copilot Studio, Power Apps, RPA, etc Excellent communication, interpersonal, and problem-solving skills Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines Strong analytical and data analysis skills, and mindset A team player with a customer-centric approach, who is proactive, adaptable, and resilient What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.