Assistant Vice President, Property Management

Job description

ABOUT US: - We believe that everyone deserves a home! Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness. But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home. Reporting to the Vice President,Property Management, the Assistant Vice President, Property Management oversees a portfolio of complex, permanent, supportive housing properties; blending traditional property management (leasing, finance, maintenance, compliance) with coordinating social services to ensure tenant stability; and linking vulnerable tenants with onsite case management services. The portfolio may include properties in development. The Assistant Vice President plays a leadership role for the portfolio, acts as a liaison with other departments within Breaking Ground, and represents Breaking Ground to external stakeholders. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Successful oversight and performance management of property management teams within the portfolio including Building Directors and Property Managers who manage maintenance and administrative teams • Provide regular, structured supervision meetings for direct reports • Responsible for implementing supervisory strategies, and systems of accountability to ensure that staff have adequate support, guidance, and oversight at all times • Manage a portfolio of 24/7 building operations, ensuring properties are safe, clean, well-maintained, and in compliance with housing codes and certifications • Ensure property managers are identifying operational risks prior to agency, city, and state inspections • Hold property leadership accountable for implementing and maintaining preventive maintenance programs; budget-conscious inventory management; and timely, effective violation management • Manage the portfolio’s operations to successfully meet benchmarks and targets including compliance with contracts, regulatory agreements, and reporting requirements; observance of safety and security protocols, and analysis of data outcomes, in order ensure high caliber of service delivery • Ensure properties are in compliance with affordable housing programs (LIHTC, HUD) and agency deadlines • Ensure KPIs are met for rent-related activities: tenant rent collection, lease-ups, re-rentals, recertifications • Oversee portfolio-wide management of building violations, ensuring timely corrective action, regulatory compliance, and successful resolution in coordination with property teams and governmental agencies • Promote fiscal responsibility and ensure profitable operations, including balancing short-term and long-term budgets, ongoing financial monitoring, and recommending adjustments, such as budget modifications and reserve drawdown • Manage vendor relationships to ensure quality and maximize operational and cost efficiencies • Develop and maintain strong, collaborative partnerships with onsite social services leadership and external partners • Performs other related duties as assigned MINIMUM QUALIFICATIONS: • Bachelor’s Degree or equivalent experience • Minimum of 10 years of experience in supportive housing, social services, policy or housing development • Minimum of 7 years of experience in a managerial or supervisory capacity • Strong background in affordable/supportive housing operations • Strong knowledge of local, state, and federal housing and social service regulations and funding sources including Low Income Housing Tax Credit (LIHTC). Understanding of NYC/NYS housing and homelessness policy and effective solutions for addressing homelessness and housing insecurity • Excellent client service and people skills, including the ability to communicate clearly and concisely • Ability to think clearly and calmly to prioritize work and handle emergencies efficiently and effectively, with sound judgment • Strong organizational skills with the ability to manage multiple significant priorities, and the ability to work under pressure and to meet deadlines • Demonstrated ability to effectively communicate and collaborate with government agencies and other external stakeholders • Advanced proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams EOE/M/F/Vet/Disabled